Operations Administrative Assistant

Accommodations Plus International; São Paulo; On-site; BRL 60,000 - 90,000; Full time

Job summary

Accommodations Plus International in São Paulo seeks an Operations Data Analyst to organize procedures, analyze KPIs, and support ongoing process improvements. You will work closely with Operations, Quality, and HR to standardize documentation and enhance reporting tools.

The role requires an analytical mindset, strong English and Spanish skills, and the ability to translate data into actionable insights for performance enhancements and compliance.

Qualifications

• Interest in working with numbers and desire to learn.
• Ability to identify problems, collect data, establish facts and draw valid conclusions.
• Ability to work with mathematical concepts, including fractions, percentages and proportions.
• Strong interpersonal and communication skills: organizational skills and common sense.
• Bachelor’s degree in business administration or related field (or equivalent work experience).
• Advanced English and Spanish

Responsibilities

• Organize, standardize, and maintain operational procedures, reports, documentation, and process repositories.
• Support development, documentation, implementation, and continuous improvement of operational tools to ensure compliance with standards, quality requirements, and performance objectives.
• Create, maintain, monitor, and analyze operational KPIs, dashboards, and performance indicators for data-driven decision-making.
• Analyze operational data, trends, and performance metrics to identify risks and improvement opportunities.
• Support continuous improvement initiatives through data analysis, process documentation, and performance tracking.
• Develop, maintain, and enhance reports, dashboards, trackers, and tools supporting quality assurance and performance management.
• Coordinate documentation, standardization, and maintenance of operational processes and knowledge bases.
• Maintain accurate records to support audits, reviews, and QA initiatives.
• Assist in quantifying, validating, and analyzing data for operational and performance analysis.
• Assist in managing shared inboxes, tracking requests, and ensuring timely follow-up.
• Collaborate with Operations, Quality, HR and other departments on process improvements.
• Prepare reports, presentations, and management updates.
• Ensure data accuracy, completeness, and integrity for reporting and decision-making.
• Perform additional duties as assigned.

Skills

Interest in numbers

Analytical thinking

Strong communication

Advanced English

Advanced Spanish

Education

Bachelor’s degree in business administration or related field

Job description

Summary/Objective

• Responsible for supporting the DPax Operations team

Essential Functions

• Organize, standardize, and maintain operational procedures, reports, documentation, and process repositories.
• Support the development, documentation, implementation, and continuous improvement of operational tools designed to ensure compliance with company standards, quality requirements, and performance objectives.
• Create, maintain, monitor, and analyze operational KPIs, dashboards, and performance indicators to support data-driven decision-making and operational effectiveness.
• Analyze operational data, trends, and performance metrics to identify risks, improvement opportunities, and efficiency gains.
• Support continuous improvement initiatives through data analysis, process documentation, performance tracking, and implementation of best practices.
• Develop, maintain, and enhance reports, dashboards, trackers, and operational tools that support quality assurance, compliance, and performance management.
• Coordinate the documentation, standardization, and maintenance of operational processes, procedures, and knowledge bases.
• Maintain accurate records and documentation to support audits, operational reviews, and quality assurance initiatives.
• Assist in quantifying, validating, and analyzing data for operational and performance analysis.
• Assist in managing shared inboxes, tracking requests, and ensuring timely follow-up on operational matters.
• Collaborate with Operations, Quality, HR, and other departments to support process improvement initiatives.
• Prepare reports, presentations, performance summaries, and management updates.
• Ensure the accuracy, completeness, consistency, and integrity of operational data used for reporting, performance measurement, decision-making, and continuous improvement initiatives.
• Perform additional duties and responsibilities as assigned by the direct supervisor to support operational and organizational objectives.

Qualifications/Experience

• Interest in working with numbers and desire to learn.
• Ability to identify problems, collect data, establish facts and draw valid conclusions.
• Ability to work with mathematical concepts, including fractions, percentages and proportions.
• Strong interpersonal and communication skills: organizational skills and common sense.
• Bachelor’s degree in business administration or a related field (or equivalent work experience).
• Advanced English and Spanish

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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