OpenShift Technical Account Manager

Red Hat; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading enterprise software company is looking for an experienced System Administrator to guide enterprise customers on adopting OpenShift and related technologies. You will develop relationships with stakeholders, support automated cloud solutions, and provide insights to ensure success. Ideal candidates should have 5 years of experience and expertise in cloud solutions, Kubernetes, and IT automation. This full-time position is based in São Paulo, Brazil.

Qualificações

• 5 years of experience in support, development, engineering, IT, or QA.
• Ability to manage multiple issues and projects with shifting priorities.
• Good comprehension of CI/CD concepts.

Responsabilidades

• Support customers implementing automated and containerized cloud solutions.
• Develop relationships with key business and IT stakeholders.
• Provide recommendations for ongoing usage of OpenShift’s technologies.
• Act as a proactive liaison with Red Hat Technology and Product teams.

Conhecimentos

Cloud solutions expertise (OpenShift)

Kubernetes knowledge

IT automation (Ansible)

Communication skills

DevOps experience

Formação académica

Bachelor’s degree in computer science or engineering

Descrição da oferta de emprego

About the job

The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account. This role you will provide adoption guidance implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.

What you will do

• Support enterprise customers implementing automated and containerized cloud application platform solutions.
• Learn new technologies quickly including topics such as container orchestration, container registries, container build strategies, and microservices on container platforms.
• Develop relationships with key business and IT stakeholders and become a guide on a customer’s implementation by understanding their top business goals and priorities.
• Help customers achieve their business goals and outcomes by providing recommendations that will benefit their ongoing usage of Red Hat’s technologies.
• Attain Trusted Advisor status with both key business and technical decision makers.
• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers’ business needs.
• Monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption, and utilization providing guidance as part of Quarterly Success reviews.
• Act as a proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team to address product feature or technical hurdles.
• Provide proactive communications in the event of a service degradation or disruption.
• Participate in triage and act as an advocate for customers during the resolution of high‑severity cases, driving business reliability and customer satisfaction.
• Provide executive‑level summary status reports both internally and to the customer for all high‑severity cases.
• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.
• Foster existing unused product capabilities or functionality that could help customers’ business.
• Serve as the customer advocate within Red Hat.
• Travel regionally to visit customers occasionally.

What you will bring

• 5 years of experience in a support, development, engineering, IT, or quality assurance (QA) organization.
• Expertise with enterprise cloud solutions such as Platform‑as‑a‑Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat).
• Competent comprehension of enterprise architecture and strategic business drivers.
• Direct experience with a variety of hardware vendors.
• Ability to manage multiple issues and projects with shifting priorities and timelines.
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely.
• Ability to travel for customer visits and events within the region.
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts.
• Bachelor’s degree or equivalent in a technology‑related discipline, ideally computer science or engineering.
• Experience working in DevOps environments.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions using a community-powered approach to deliver high‑performing Linux cloud container and Kubernetes technologies. Spread across 40 countries, our associates work flexibly across work environments from in‑office to office‑flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. We are a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open‑source principles of transparency, collaboration and inclusion where the best ideas can come from anywhere and anyone. This empowers people from different backgrounds, perspectives and experiences to come together to share ideas, challenge the status quo and drive innovation. We aspire for everyone to experience this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay any fees, commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email. General inquiries regarding the status of a job application will not receive a reply.

Employment Type

Full‑Time