Online Grocery Pick-Up Clerk

Kroger; Brasil; On-site; BRL 133,000 - 195,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Brazil, IN is hiring an Online Grocery Pick-Up Clerk to assemble customer orders with emphasis on freshness and accuracy. You will process coupons and payments, bag efficiently, and load orders into customers' cars at pickup, delivering a positive shopping experience.

You will follow safety standards, scan items, handle substitutions when stock is out, and maintain organized staging areas. The role requires reliability, teamwork, and strong customer service in a fast-paced environment.

Qualifications

• Minimum Position Qualifications: Ability to work without supervision
• Minimum Position Qualifications: Ability to read shelf tags
• Minimum Position Qualifications: Basic math skills (i.e., counting, addition, and subtraction)

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for on-line orders with freshness and quality.
• Initiates and completes selection process for customers' on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars at pick up.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customer orders at pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond professionally.
• Load orders into customers' cars.
• Process orders through the POS system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to store e-Commerce supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

Read and follow directions given in the note section

Ensure quality and freshness of all items chosen

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

Process the orders through the point of sale (POS) system

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

Perform required opening and closing procedures

Assist in training new e-Commerce team members

Meet/exceed productivity standards

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Job Info

• Job Identification 133671
• Job Category Store Operations
• Posting Date 07/18/2025, 04:00 AM
• Locations 100 Forest Park Plz, Brazil, IN, 47834, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.