Online Chatting Specialist for Content Creators

Orca Communications; Manaus; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A digital communication agency is seeking an elite Online Chatting Specialist to engage with audiences of high-profile content creators. The role involves building rapport through online chat, upselling products, and providing excellent customer service. The ideal candidate has experience in customer support or sales, exceptional communication skills, and emotional intelligence. This remote position offers a competitive base salary plus commission on upsells and conversions.

Serviços

Flexible scheduling

Opportunities for advancement

Ongoing training and professional development

Qualificações

• Proven experience in customer support or sales, preferably in the BPO sector.
• Exceptional written communication skills.
• Ability to identify customer needs and offer tailored solutions.

Responsabilidades

• Engage with fans on behalf of creators via online chat.
• Identify upselling opportunities during engagements.
• Respond to inquiries and resolve issues.

Conhecimentos

Customer support

Sales

Chat moderation

Emotional intelligence

Multitasking

Ferramentas

CRM tools

Online chat software

Descrição da oferta de emprego

Overview

We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent excels at building rapport and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.

Key Responsibilities

Engage with fans and followers on behalf of content creators via online chat platforms ensuring a positive personalized experience.

Identify opportunities to upsell premium content subscriptions and exclusive offers in a natural customer-focused manner.

Respond promptly to inquiries resolve issues and provide accurate information about products and services.

Maintain detailed records of conversations and transactions in CRM systems.

Collaborate with team members to optimize chat strategies and share best practices.

Uphold the highest standards of professionalism and confidentiality at all times.

Ideal Candidate Profile

Proven experience in customer support sales or chat moderation preferably within the BPO sector.

Exceptional written communication skills and the ability to multitask across multiple chat sessions.

High emotional intelligence and a genuine passion for customer engagement and satisfaction.

Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.

Track record of meeting or exceeding sales targets in a fast-paced environment.

Familiarity with CRM tools and online chat software.

Ability to work independently and as part of a remote team.

Compensation

Fixed base rate plus commission on upsells and conversions.

Opportunities for advancement and performance-based bonuses.

Why Join Us

Work remotely with flexible scheduling options.

Represent high-profile content creators and help grow their online communities.

Be part of a dynamic supportive team that values innovation and results.

Access to ongoing training and professional development.

How to Apply

If you are a motivated customer support or sales professional with a passion for online engagement and upselling we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.

Key Skills

IT Help Desk, IT Business Analysis, Interior Fit-Out, Legal Operations, Airlines

Employment Type: Full Time

Experience: years

Vacancy: 1

Hourly Salary Salary: 2 - 10