Onboarding Specialist

Remote Jobs; Brasil; Teletrabalho; BRL 634.000 - 794.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Customer Success Manager to build strong relationships with clients during the onboarding process. This remote-first role offers a salary up to $150,000 annually, coupled with healthcare benefits and flexible vacation time. The ideal candidate has 5+ years of experience in customer success or account management and is excited to contribute to innovative cloud technology projects.

Serviços

Comprehensive healthcare benefits

Flexible vacation time

Career advancement opportunities

Qualificações

• 5+ years in Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid-market customers.
• Strong technical aptitude and curiosity to learn products and related ecosystems.
• Proven experience managing multiple customer projects and timelines simultaneously.

Responsabilidades

• Serve as the primary customer contact during the onboarding phase.
• Lead onboarding projects from kickoff to completion.
• Educate customers on platform capabilities, best practices, and configuration options.

Conhecimentos

Customer Success Management

Project Management

Technical Aptitude

Cross-functional Collaboration

Formação académica

Bachelor's degree in Business or related field

Descrição da oferta de emprego

Employer Industry: Cloud Technology

Why consider this job opportunity:

• Salary up to $150,000 annually, with additional annual incentive targets
• Opportunity for career advancement and growth within a cutting‑edge technology environment
• Remote‑first work culture, allowing flexibility in your work location
• Comprehensive healthcare benefits with 100% coverage for employee‑only premiums
• Flexible vacation time and paid holidays to promote work‑life balance
• Chance to contribute to innovative open‑source and cloud technology projects

What to Expect (Job Responsibilities):

• Serve as the primary customer contact during the onboarding phase, ensuring coordination between customers, partners, and internal teams
• Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations
• Educate customers on platform capabilities, best practices, and configuration options to enable early adoption
• Partner with internal teams to ensure alignment between business goals and technical delivery
• Track and report onboarding metrics to assess the onboarding experience and identify areas for improvement

What is Required (Qualifications):

• 5+ years in a Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid‑market customers
• Strong technical aptitude and curiosity to learn products and related ecosystems
• Proven experience managing multiple customer projects and timelines simultaneously
• Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
• Familiarity with SaaS, cloud technologies, and digital experience platforms

How to Stand Out (Preferred Qualifications):

• Demonstrated success in developing onboarding frameworks, materials, or process improvements
• Experience working cross‑functionally with Product, Sales, and Support teams
• Prior exposure to search, database, cloud, and infrastructure technology is a plus

#CloudTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InnovativeEnvironment

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