OEM Account Manager

GCX Healthcare Solutions; Vendas; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading healthcare solutions firm in São Paulo is seeking an experienced OEM Account Manager to ensure customer satisfaction and manage OEM accounts effectively. The ideal candidate will have a Bachelor’s degree, 3-5 years of relevant experience, and strong communication skills. This position involves working closely with internal teams and managing relationships with clients, requiring operational foresight and analytical ability. A competitive salary and benefits package are offered.

Serviços

Competitive salary

Generous bonus program

Outstanding benefits package including Medical/Prescription, Dental, Vision

Qualificações

• Minimum 3–5 years of experience in account management, customer operations, or OEM-facing roles.
• Prior experience in the medical industry or regulated manufacturing sectors preferred.
• Familiarity with forecasting, sales planning, and cross-functional team communication.

Responsabilidades

• Own the operational and relational aspects of assigned OEM accounts.
• Ensure best-in-class customer satisfaction.
• Work cross-functionally with internal teams to meet customer expectations.
• Monitor and report key performance metrics.
• Act as the first point of escalation for customer issues.
• Coordinate the processing of OEM account orders.

Conhecimentos

Strong verbal and written communication skills (English)

Analytical ability for forecast alignment and sales visibility

Proficient in Microsoft Office, especially Excel, PowerPoint, and Word

Comfortable navigating ERP systems

Confident decision-maker with strong leadership instincts

Ability to build collaborative relationships internally and externally

Formação académica

Bachelor’s degree in business, Supply Chain, Engineering, or related field

Ferramentas

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

IFS ERP system

Descrição da oferta de emprego

Position Summary

GCX Corporation (“GCX”) is seeking a highly organized and customer-focused original equipment manufacturer (OEM) Account Manager to own the operational and relational aspects of assigned OEM accounts. This role includes ensuring best‑in‑class customer satisfaction through a deep familiarity with the customers’ business processes and initiatives while promoting GCX’s capabilities, skills, and expertise. The Account Manager is the “Voice of Customer” internally at GCX and will work cross‑functionally with internal teams to meet customer expectations and proactively manage assigned OEM accounts. The Account Manager partners with the Business Development Executive (BDE) to support the growth and partnership of the OEM Accounts. This position requires strong communication, operational foresight, and attention to detail to deliver high customer satisfaction and commercial success. It is based in GCX’s El Paso facility, with at least three days per week of on‑site presence required.

Key Responsibilities

1. Relationship Management
   • Serve as the internal owner of all day‑to‑day activities related to assigned OEM accounts.
   • Maintain strong, responsive communication with assigned OEM account buyers and other constituents.
   • Ensure a high level of service and timely follow‑through on all customer interactions.
2. Forecast Alignment & Sales Visibility
   • Conduct regular outreach (weekly, monthly, quarterly) to align forecasts, blanket orders, demand releases, development projects, and GCX projected demand.
   • Analyze OEM account forecast data daily to anticipate future demands and keep internal teams informed.
   • Collaborate with Operations, Planning, and Supply Chain to maintain visibility on upcoming requirements.
3. Demand and Supply Reconciliation
   • Identify mismatches between OEM account demand forecasts and replenishment plans.
   • Propose clear corrective actions and communicate adjustments to both customers and the sales team.
4. Performance Tracking
   • Monitor and report key performance metrics, including on‑time delivery, fill rates, and service level agreements.
   • Communicate metrics to OEM accounts on a regular basis and address concerns promptly.
5. Escalation & Issue Resolution
   • Act as the first point of escalation for customer issues, including order delays, complaints, CAPAs, quality investigations, and service requests.
   • Ensure timely response and resolution in coordination with internal departments.
6. Order Management & Internal Coordination
   • Coordinate the processing of OEM account orders with GCX Customer Service, ensuring high attention to detail and responsiveness.
   • Work closely with the GCX Customer Service, Planning, Supply Chain, Quality, Shipping, and Receiving teams to fulfill, track, and support all order‑related activities.
   • Coordinate returns and RMA processes with GCX Customer Service and Quality.
7. Technical and Operational Support
   • Support OEM account technical questions and direct them to the appropriate internal team or subject‑matter expert when necessary.
   • Maintain a solution‑oriented approach to day‑to‑day OEM account needs.
8. New Product Development (NPD) Support
   • Assist with replenishment and delivery of new products during early release phases.
   • Track open items and work collaboratively with Project Teams to ensure OEM account deliverables are met.
   • Help expedite product shipment and release coordination.
9. Pricing and Quotation Management
   • Coordinate internal pricing reviews and obtain necessary approvals.
   • Generate, document, and send accurate pricing quotations to OEM accounts in a timely manner.

Required Qualifications

• Bachelor’s degree in business, Supply Chain, Engineering, or related field.
• Minimum 3–5 years of experience in account management, customer operations, or OEM‑facing roles.
• Prior experience in the medical industry or other regulated manufacturing sectors preferred.
• Familiarity with forecasting, sales planning, and cross‑functional team communication.

Key Skills & Competencies

• Strong verbal and written communication skills (English).
• Analytical ability for forecast alignment and sales visibility.
• Proficient in Microsoft Office, especially Excel, PowerPoint, and Word.
• Comfortable navigating ERP systems; experience with IFS is highly preferred.
• Confident decision‑maker with strong leadership instincts.
• High level of professionalism, confidentiality, and commitment to ethical conduct.
• Ability to build collaborative relationships both internally and externally.

Compensation and Benefits

• Competitive salary.
• Generous bonus program tied to performance.
• Outstanding benefits package, including Medical/Prescription, FSA, H.S.A., Dental, Vision, STD/LTD and Life/AD&D insurance; 401(k) and Financial Services; and Paid Vacation.