Network Operations Engineer (Inglês Avançado)

Tech Mahindra - Brasil; Petrópolis; Presencial; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

Tech Mahindra - Brasil is seeking a network and release management professional to oversee global client deployments, manage change processes, and ensure network configuration integrity. You will coordinate with clients, lead CAB discussions, and drive incident resolution at Level 3 when required.

The role demands strong networking knowledge across WAN/LAN/WLAN/SDWAN, excellent communication, and the ability to work under pressure while guiding cross-functional teams.

Qualificações

• Bachelor's degree in Engineering, Telecommunications, or Computer Science.
• CCNA certification (CCNP/CCIE advantageous).
• NSE1-3 certification (NSE-4 advantageous).
• Experience in network technology with global clients.
• Strong customer service, interpersonal, and communication skills.

Responsabilidades

• Participate in client meetings.
• Serve as technical owner for the CAB process at network level.
• Ensure integrity of the client’s network configuration.
• Follow and comply with Change Management processes.
• Provide Level 3 Incident Management support when needed.

Conhecimentos

Networking

OBS products

WAN/LAN/WLAN/SDWAN/SDLAN

Communication skills

Relationship building

Problem solving

Project management familiarity

Formação académica

Bachelor's in Engineering/Telecommunications/CS

CCNA

NSE1-3

Ferramentas

Project management tools

Descrição da oferta de emprego

• Follow and comply with the global Change Management process, considering the specificities of the client.
• Prepare device configuration files based on the design and client-specific data.
• Implement changes on devices, ensuring correct execution and timing for all types of changes.
• Aim for no interruptions during all changes by establishing the appropriate level of control and validation.

Release Management:

• Overall responsibility for the implementation phase of the Release Management process for the assigned client.
• Manage the Release Management policy specific to the assigned client.
• Ensure proper risk mitigation before any significant release activities.
• Provide Level 3 Incident Management support in case of major crises.

Availability & Security Management:

• Maintain engineering and security standards by regularly auditing the network and devices.
• Ensure continuous operation and minimize the impact of planned downtime.

IT Service Continuity Management:

• Ensure service continuity by reducing the impact of a major disaster or failure.
• Keep customized solution documents and recovery plans up to date.

Customer Service:

• Participate in meetings with clients.
• Serve as the technical owner for the CAB (Change Advisory Board) process at the network level.
• Be responsible for the integrity of the client’s network configuration.

REQUIREMENTS:

Knowledge and Skills:

• Fundamental knowledge of network layers 1, 2, and 3, and troubleshooting skills at the OSI model level.
• Strong networking skills are mandatory.
• Good understanding of OBS-related network products.
• Expert level in WAN, LAN, WLAN, SDWAN, SDLAN.
• Exceptional communication skills—both written and verbal—and excellent active listening skills.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a shared vision or goal.
• Ability to work under pressure and handle multiple tasks.
• Flexible and adaptable; capable of working in ambiguous situations.
• Self-motivated and able to work with minimal supervision.
• Problem-solving skills and root cause analysis.
• Team player capable of collaborating with and through others.
• Familiarity with project management approaches, tools, and project lifecycle phases.

Education, Qualifications, and Certifications:

• Bachelor's degree in Engineering, Telecommunications, or Computer Science.
• CCNA certification (CCNP/CCIE is advantageous).
• NSE1-3 certification (NSE-4 is advantageous).

Experience:

• Experience in network technology with proven success in deploying and supporting global clients.
• Good customer service, interpersonal, strong communication, and analytical skills.
• Previous experience in IT Development is preferred (Agile), but not mandatory.