Network Operations Center Technician

Insight Global; Natal; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A large telecommunications company is seeking a candidate to maintain the stability and reliability of network services. You will perform complex troubleshooting and diagnostics, monitor network operations, and coordinate repairs. The ideal candidate has at least 5 years of experience with DWDM networks and familiarity with Ciena or Alcatel products. This role offers opportunities to enhance operational efficiency through automation and collaboration with various technical teams.

Qualificações

• 5 years of experience troubleshooting DWDM Networks.
• 3 years of experience with Ciena 6500 / Infinera / Alcatel PSS-32 / 16.
• 3 years of experience in a network operations role.

Responsabilidades

• Maintain the stability and reliability of network services through technical expertise.
• Perform complex troubleshooting and diagnostics.
• Monitor network operations and coordinate repair activities.

Descrição da oferta de emprego

Required Skills & Experience

• 5 years experience troubleshooting DWDM Networks
• 3 years experience with Ciena 6500 / Infinera / Alcatel PSS-32 / 16 required
• 3 years experience in a network operations role required.

Nice to Have Skills & Experience

• Experience working in the field as a Fiber Technician

Job Description

A large telecommunications company is looking for a candidate that will be responsible for maintaining the stability and reliability of network services through advanced technical expertise and proactive coordination. The role includes performing complex troubleshooting and diagnostics, creating and deploying maintenance requests for after‑hours network augments, and collaborating with the Network Control Center, Technical Assistance Center, and external vendors to ensure the health of priority circuits. Key duties involve monitoring network operations, conducting remote and off‑net testing, managing escalations, and coordinating repair activities by dispatching field technicians and providing timely updates to customers. The position also requires gathering and analyzing network data, creating and executing scripts for repetitive tasks, and identifying automation opportunities to improve operational efficiency.