Merchant Informatization Lead

Keeta; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global food delivery service is seeking a Mid-Senior Level Manager to oversee a team in São Paulo, Brazil. In this full-time role, you will manage around 30-40 members, ensuring efficient data handling and optimizing processes. The ideal candidate is fluent in Portuguese and English, possesses team management experience in food delivery, and has strong analytical skills. Join a dynamic environment that encourages personal and professional growth and be part of a transformative team making significant impacts in the delivery industry.

Qualificações

• Experience in managing teams, preferably in food delivery or BPOs.
• Strong commitment to achieving goals.
• Ability to adapt to a changing business environment.

Responsabilidades

• Manage a local team responsible for merchant information.
• Establish workflows and optimize processes.
• Monitor key onboarding metrics and resolve issues.
• Collaborate with sales and product teams.
• Develop training materials and conduct onboarding.

Conhecimentos

Fluent in Portuguese

Advanced English

Team management experience

Data analysis proficiency

Problem-solving skills

Ferramentas

Data analysis tools

Descrição da oferta de emprego

Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into Saudi Arabia, Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China! Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.

What You'll Do

• Managing a local Keeta team of approximately 30-40 people in Brazil, responsible for uploading and verifying all merchant information, ensuring data efficiency, completeness, and accuracy.
• Mechanism and Process Development: Establish comprehensive internal and external collaboration workflows and oversight mechanisms, continuously optimizing processes to ensure the team accurately and efficiently serves business needs.
• Core Metric Monitoring: Monitor and report key onboarding metrics, proactively identify and resolve issues to ensure a smooth onboarding experience for merchants.
• Team Collaboration: Work closely with sales, compliance, and product teams to streamline the onboarding process and meet merchant needs.
• Team Development and Capacity Building: Develop training materials and conduct onboarding training for new employees and merchants as needed.

What We Need From You

• Fluent in Portuguese and Advanced English.
• Team management experience, preferably within food delivery CX or CS, or BPOs.
• Highly responsible and unwaveringly committed to achieving goals and results.
• Understand team goal management and data analysis, and be proficient in data analysis tools.
• Effective in resource management and problem-solving.
• A strong learner, eager to continuously acquire new skills and adapt to a constantly changing business environment.

Why Join Keeta

Keeta is redefining the future of food delivery with a clear vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career.

As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You'll be part of a company that's transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences.

At Keeta, you'll collaborate with a passionate and pragmatic global team across over 94 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond.

Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You'll thrive in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Strategy/Planning and Customer Service

Industries

• Software Development