Membership&Supply Chain Officer, LATAM & Portugal

Better Cotton; Rio de Janeiro; Teletrabalho; BRL 147.000; Tempo integral

Resumo da oferta

A global sustainability organization is seeking a Membership & Supply Chain Officer to support member engagement and supply chain systems across LATAM and Portugal. This full-time, remote role based in Brazil involves customer service, data analysis, and training. Offers include flexible working arrangements and various benefits including medical insurance and a bonus.

Serviços

Remote work and flexible arrangements

Life Insurance

Medical Insurance

Meal Voucher Allowance

13th Salary Bonus

25 days paid annual leave

Positive working environment

Qualificações

• Experience in customer service and data validation.
• Proficiency in Excel and data reporting.
• Experience organizing training events.

Responsabilidades

• Support members and supply chain actors.
• Provide administrative support to the LATAM/Portugal Team.
• Deliver insights through reporting and training.

Conhecimentos

Customer service orientation

Data analysis and reporting

Event and training organization

Documentation and compliance review

Helpdesk systems and procedures

Sustainability and textile industry knowledge

Multilingual communication

Effective communication

Collaboration and adaptability

Problem-solving and attention to detail

Time management

Power BI or similar tool

Chain of Custody and Traceability

Initiative and ownership

Ferramentas

Salesforce

Descrição da oferta de emprego

Membership&Supply Chain Officer, LATAM & Portugal

Starting Date: ASAP

Contract type: Full-time and open-ended

Salary : R$146,581 commensurate with relevant experience and skills

About the Job

Better Cotton Initiative (BCI) is the world’s largest cotton sustainability initiative – we support more sustainable farming practices and farm livelihoods for nearly 3 million farmers in the Better Cotton network in 23 countries around the world. BCI works across all farm sizes and geographies. It is crucial that Better Cotton producers, and the cotton they produce, can continue to access international markets in the face of changing regulatory and business expectations. Are you purpose-led and ready to embark on a journey to shape the future of sustainable cotton? Join us at Better Cotton as Membership& Supply ChainOfficer, LATAM & Portugal and support member engagement and the implementation of Better Cotton’s supply chain systems across the LATAM and Portugal region.

The Challenge

Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improving soil health across our network, improving farm income and supporting women’s empowerment among farmers and farm workers.

As Membership & Supply Chain Officer, you will be responsible for supporting members and supply chain actors to achieve their Better Cotton sourcing targets by enabling access to the Better Cotton Platform, delivering insights through reporting, and supporting stakeholder engagement processes, training and events, which contribute to systemic change towards more sustainable cotton production. You will provide high quality administrative support to the LATAM/Portugal Team, and support reporting for the region.

Areas that play to your strengths

We are seeking a motivated Membership & Supply Chain Officer to join our Membership and Supply Chain Team.

Membership Engagement & Support

• Recruit and onboard new members and suppliers.
• Guide applicants through documentation, cotton consumption calculations, and compliance steps.
• Maintain member accounts and process applications using Salesforce and assist members with annual cotton consumption reporting.
• Respond to stakeholder queries via Helpdesk and escalate when needed.
• Support external communications and awareness of Better Cotton initiatives.

Supply Chain Operations

• Monitor and troubleshoot account creation and transaction processes.
• Clean and validate data to ensure system accuracy and compliance.
• Compile and analyze KPIs (e.g., uptake rates, inventory structures).
• Deliver supplier training programs (online and in-person).
• Collaborate with internal teams to improve tools and processes.

Reporting & Administration

• Provide high-quality administrative support to the LATAM/Portugal team.
• Support regional reporting and performance monitoring.
• Translate and adapt tools and documents for cultural and linguistic relevance.

We are looking for someone who has

• Customer service orientation – for account creation, data validation, and stakeholder management.
• Data analysis and reporting – Excel advanced functions.
• Event and training organization and delivery – for organizing and delivering online and in-person training programs and stakeholder events.
• Documentation and compliance review – for onboarding and membership processing.
• Helpdesk systems and procedures – for managing stakeholder queries.
• Sustainability and textile industry knowledge – understanding Better Cotton’s mission and practices.
• Multilingual communication – ideally Spanish, Portuguese, and English.
• Effective communication
• Collaboration and adaptability
• Problem-solving and attention to detail
• Time management
• Power BI or similar tool
• Chain of Custody and Traceability
• Initiative and ownership

What we offer

• Remote work and flexible working arrangements
• The opportunity to work from anywhere in the world for up to one month per year
• Continuous learning and development
• Life Insurance
• Medical Insurance
• Meal Voucher Allowance
• 13 th Salary (Bonus) – Paid in 2 instalments Nov/Dec (Additional)
• Legal protections of Local Labour Law
• All other Better Cotton Global Policies apply (including enhancements)
• 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 discretionary days off over Christmas/year end period.
• A warm, positive working environment where everyone is valued
• The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week), offers flexible working arrangements, and will be based remotely in Brazil. The role will be hired through an employer of record acting on behalf of Better Cotton. The role requires occasional travel to meet the team and some stakeholders (up to 15%).

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 27.11.2025 via this link.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Better Cotton does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our People & Culture team and relevant hiring managers to ensure a fair and human-led assessment experience.

Our hiring process

Initial Screening:

Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicants. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.

Interviews:

If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.

Assessment and Testing:

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.

Reference Checks:

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton to provide insights into their performance and capabilities.

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.

About Better Cotton

Better Cotton is a global not-for-profit organization supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About our Values

The post holder will be expected to operate in line with our workplace values which are:

• Trustworthy (including honest, transparent, credible)
• As having Integrity (including responsible, authentic)
• Positive (including problem-solving, pragmatic)
• Engaging (including adaptable, inclusive, holistic)
• Daring (including courageous, innovative, game-changing)

Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.