Medical Document Retrieval Specialist (Brazil | Remote)

OperationsArmy; Brasília; Teletrabalho; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A healthcare service provider based in Brazil seeks a Medical Document Retrieval Specialist to manage the records retrieval process. Responsibilities include researching healthcare providers, ensuring accuracy in documentation, and coordinating requests among team members. Applicants should have experience in the healthcare field, strong attention to detail, and proficiency in relevant software. This is a full-time remote position.

Qualificações

• Prior experience requesting health records from providers.
• Extreme accuracy is essential; errors can cause delays.
• Proficiency in Adobe Acrobat and PDF editing/combining tools.

Responsabilidades

• Determine relevant healthcare providers for client treatment.
• Review and correct incoming Release of Information (ROI) forms.
• Assign requests to appropriate records team members.
• Identify and escalate provider-specific requirements.

Conhecimentos

Attention to Detail

Strong verbal communication

Strong written communication

Proactive problem-solving

Ferramentas

Adobe Acrobat

PDF editing tools

Descrição da oferta de emprego

Medical Document Retrieval Specialist (Remote)
Schedule: Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST

Apply here: https://operationsarmy.com/application

Overview

The Medical Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. As the first step in the workflow, this position ensures all requests are complete, accurate, and prepared for downstream processing. The quality of intake directly impacts the speed and accuracy of records retrieval for our law firm clients.

Key Responsibilities

• Provider Research & Identification: Determine all relevant healthcare providers associated with a clients treatment, beyond the main facility listed by the law firm. Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls. Input all identified providers into the admin application.
• Request Creation & Quality Control: Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases. Create accurate base forms before assembling final submission packets. Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.
• Request Assignment: Assign requests to appropriate records team members based on workload and utilization metrics.
• Handling Special Cases: Identify and escalate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM). Resolve missing or conflicting information by liaising directly with the law firms case manager.

Requirements

• Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
• Attention to Detail: Extreme accuracy is essential; errors can cause months-long delays in retrieval.
• Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
• Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.

Apply here: https://operationsarmy.com/application