Market Associate

Airbnb; São Paulo; On-site; BRL 100,000 - 126,000; Full time

Benefits offered by this job

Bonus potential

Equity

Employee Travel Credits

Travel opportunities

Job summary

Airbnb seeks a Market Associate based in São Paulo, Brazil, to support emerging Professional Hosts, optimize supply and pricing, recruit new Hosts, and educate users on platform features.

You will drive growth through webinars, scaled campaigns, and strategic outreach, collaborating with product, marketing, legal, tax, and support teams to ensure high-quality host experiences.

Qualifications

• 4+ years in account management and partner support.
• Proven ability to manage leads pipeline and nurture opportunities.
• Strong data interpretation and day-to-day decision-making.
• CRM proficiency; Salesforce experience a plus.
• Fluent in Portuguese and English; Spanish a plus.
• Willingness to travel locally and internationally (4–6 weeks interval).
• 2+ years of tech industry experience is a plus.
• 1+ years of travel industry experience is a plus.

Responsibilities

• Build and grow relationships with emerging Professional Hosts in the territory.
• Manage hundreds of Professional Hosts via calls, reviews, and scalable strategies.
• Educate clients on product updates and relay feedback to stakeholders.
• Provide remote and in-person support to ensure host success.
• Use data to identify growth opportunities and allocate resources.
• Collaborate with Market Managers and cross-functional teams to run programs.
• Represent Airbnb in meetings with hosts and at industry events.
• Contribute to host community programs to drive growth.

Skills

Account management

Partner support

Data-driven decisions

Cross-functional collab

CRM proficiency

Portuguese & English

Travel willingness

Tech industry experience

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Our Field Sales Team is growing and we want you to be part of it! As a Market Associate, you’ll play a key role in driving the growth and success of emerging Professional Hosts in your assigned territory in Brazil.

The Difference You Will Make

This role requires candidates to be based in São Paulo, Brazil. This role is not eligible for relocation support.

As a Market Associate, you’ll build strong business relationships, empowering Hosts with strategies to thrive on Airbnb. Your focus will include optimizing supply and pricing, recruiting new Hosts, and providing platform education. You’ll also help ensure Hosts deliver top-tier hospitality for excellent guest experiences as they grow on the platform. Beyond one-on-one support, you’ll collaborate with Market Managers to lead impactful programs like webinars and scaled email campaigns.

A Typical Day

• Build and grow strong, long-term relationships with emerging Professional Hosts in your assigned territory, driving account performance to exceed quarterly and annual sales targets.
• Manage and optimize hundreds of Professional Hosts through regular optimization calls, business reviews, and scaled strategies, securing availability during high-demand periods.
• Educate clients on product updates and relay feedback to internal stakeholders.
• Provide exceptional support—both remotely and in-person as needed—to ensure host success, addressing their needs efficiently and fostering trust.
• Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
• Collaborate with other Market Managers and cross-functional teams—product, communications, public policy, legal, tax, and customer support—to lead impactful programs like roadshows, webinars and scaled campaigns, driving long-term market success.
• Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
• Contribute to host community programs to drive growth and engagement across the Airbnb community.

Your Expertise

• 4+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
• Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
• Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
• Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
• Cross-functional collaboration experience, ensuring alignment and success across teams.
• Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
• Self-starter with strong time management, prioritization, and organizational skills.
• CRM proficiency (Salesforce experience is a plus), with expertise in managing leads, opportunities, and core CRM objects.
• Fluency in Portuguese and English —Spanish is a plus— to operate effectively across South America's diverse markets.
• 2+ years of tech industry experience is a plus, showcasing sector-specific knowledge.
• 1+ years of travel industry experience is a plus, showcasing sector-specific knowledge.
• Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
• Passion for Airbnb, travel, and the sharing economy — being an Airbnb host is a plus — reflecting alignment with the company’s mission and culture.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Equal Employment Opportunity

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Brazil Monthly Pay Range

R$9.000—R$11.250 BRL

Reasonable Accommodations

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.