Manager, User Experience Research

Wikimedia Foundation; Teletrabalho; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading non-profit organization is seeking a UX Research Manager in São Paulo to lead and support a remote team. Responsibilities include managing research efforts that inform product strategy, guiding a motivated team, and collaborating with various stakeholders. Candidates must have substantial experience in UX research, management, and communication. The role emphasizes human-centered research and promotes values of transparency and collaboration.

Qualificações

• 3+ years managing UX researchers in a large organization.
• 5+ years of UX research experience in product-focused teams.
• Excellent oral and written communication skills in English.

Responsabilidades

• Build and manage a high-performing research team.
• Oversee research to inform product development.
• Act as a strategic partner for organizational leaders.
• Propose and execute annual plans and manage budget.

Conhecimentos

UX research management

Team leadership

Communication skills

Analytical skills

Formação académica

Master's or PhD in relevant field

Descrição da oferta de emprego

We're hiring a UX Research Manager strongly committed to the principles of free knowledge, human-centered research, open source and open data, transparency, privacy, and collaboration to join the Research team.

As our UX Research Manager you will be leading and supporting a small and talented team of design researchers and a program manager to oversee research that informs and advances Wikipedia's product, technology, and design developments across more than 300 languages.

You’ll work remotely with the fully distributed Research team, with members currently spread between UTC+3 and UTC-7.

You will be accountable for our UX Research function which serves stakeholders in the Wikimedia Foundation and the broader Wikimedia Movement.

Within the Foundation, you will work closely with our Research and Decision Science, Design, and Product teams.

Outside of the Wikimedia Foundation, you will coordinate work with the Wikimedia affiliates and understand, translate and triage the UX research community needs as part of the work of your team.

Here are some things we've worked on that might give you a better sense of the scope of work you will be accountable for and part of :

• Understanding Wikipedia administrators recruitment, retention, and attrition patterns and identifying the causes behind at least one pattern (Learn more)
• Identifying opportunities and challenges of bridging Wikifunctions with Wikipedia (report)
• Understanding non-editing participation by Wikipedia users (presentation)
• Develop deeper understanding of human and machine interaction in machine translation (Learn more)

You can find more projects conducted by the team in the team's timeline.

You can learn about all aspects of the work of the Research team through our bi-annual Research Report.

Responsibilities

• Building and managing a motivated, collaborative and high performing team of individuals from different disciplines, with varying seniority levels and responsibilities in a remote-first organization.
• Identifying research opportunities and overseeing research that inform our product and technology teams in building the right products and features for the right users.
• Acting as a trusted and strategic partner for leaders across the organization and supporting them in the adoption of research-based user-centered recommendations.
• Lead and inform planning and strategy discussions through research by consolidating, analyzing, and synthesizing what is known about users, products, services and organizational needs.
• Proposing and executing an annual plan for the team and managing the team's budget.

Skills and Experience

• 3 or more years of experience directly managing, coaching and developing UX researchers with varying levels of seniority in a large, matrixed organization.
• 3 or more years of experience working with senior leadership.
• 5 or more years experience conducting or overseeing UX research in product-focused teams or organizations.
• Experience working as a UX researcher, individual contributor or manager, overseeing human centered research projects that go beyond a limited number of languages, cultures, and geographies.
• Track record of translating research into design and product.
• Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Behavioral Economics, Linguistics, Psychology, Anthropology, or a related field.
• Excellent oral and written communication skills in English, excellent at asynchronous communication.

Qualities that are important to us

• Deep resonance with our mission, values, and guiding principles
• Able to manage and lead in the face of ambiguity, complexity, and change
• Self motivated and proactive
• An effective and responsible communicator and an active listener on XJD: stands example [Oops?] Wait we had an incomplete problem; fixed.