Manager Service Delivery

2001 Sabre Global Services S.A; Brazil; Remote; BRL 500,000 - 800,000; Full time

Benefits offered by this job

Sales incentive plan

Paid time off

Year-end break Dec 26–31

Medical, vision & wellness programs

Paid parental leave

Flexible working arrangements

Rewards & recognition programs

Udemy learning access

Job summary

Sabre seeks a strategic leader to manage a globally located team of Payment Solution Specialists. You will oversee end-to-end payment solution implementations for Agencies, Airlines, and Hotels, driving operational insights and cross-functional collaboration.

Responsibilities include mentoring a high-performing team, coordinating with Engineering, Product, and Commercial units, and shaping the reporting strategy to improve customer success metrics while ensuring regulatory and data-security

Qualifications

• Experience leading customer-facing, operational, or technical implementation teams.
• Strong understanding of the Travel Industry and Sabre Host/GDS/CRS/PSS systems.
• Deep knowledge of payment processing and fintech tools for agencies and airlines.
• Ability to collaborate with Engineering, Product, and Compliance groups.
• Proven analytics and data-driven decision-making capabilities.
• Excellent English communication, both written and verbal.
• Strategic mindset with drive for continuous process improvement.

Responsibilities

• Lead and mentor a global team of payment specialists delivering pay-in solutions.
• Allocate resources, manage workloads, and ensure timely implementations.
• Serve as escalation point for critical customer and internal inquiries.
• Coordinate with Engineering, Product, and Commercial teams for secure integrations.
• Drive reporting strategy and extract insights to improve operations.
• Collaborate with Banks, Fintechs, and card networks to align with regs.

Skills

Management

Travel Industry

Payment Knowledge

Cross-functional

Analytics

English Proficiency

Strategic Thinking

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. We are seeking a strategic, data-driven leader to manage a high-performing and worldwide located team of Payment Solution Specialists. In this role, you will oversee the end-to-end implementation and optimization of payment solutions for Agencies, Airlines, and Hotels. You will act as the primary bridge between your team and cross-functional departments (Engineering, Product, commercial teams, etc.), ensuring seamless collaboration. Additionally, you will drive our operational reporting strategy, analyzing team KPIs and customer data to deliver actionable insights that elevate our products and customer success metrics, with special emphasis in process improvements.

What will you achieve?

Team Leadership & Optimization Lead, mentor, and develop a team of payment specialists in pay in solutions, fostering a culture of high performance, continuous learning, and customer‑centricity. Allocate resources, manage team workloads, and prioritize competing tasks to ensure timely and successful payment solution implementations for our global travel customers. Serve as the senior escalation point for critical customer and commercial team enquiries, onboarding challenges, and technical troubleshooting. Cross‑Functional Coordination & Strategy Act as the primary liaison between your team and software engineering, product management, and commercial departments to ensure payment solutions are customized, secure, and seamlessly integrated. Spearhead collaborative initiatives across departments to eliminate bottlenecks, improve internal workflows, and accelerate the time‑to‑market for new customer payment systems. Partner with external stakeholders—including Banks, Fintechs, card networks, Agencies, Hotel and Airlines—to ensure our offerings align with industry regulations and data security standards. Report Analysis & Data‑Driven Decision Making Oversee the development, implementation, and maintenance of internal reporting systems designed to monitor operational metrics and implementation KPIs. Conduct deep‑dive analyses, translating raw data into strategic insights to present to executive leadership. Identify trends, vulnerabilities, and opportunities for process improvement within the payment ecosystem, utilizing data to drive cross‑organizational decision‑making and challenge the status quo.

What's in it for you?

Strategic Leadership: Opportunity to have real influence and shape the direction of a travel fintech team that is becoming a game‑changing force in the industry. Industry Impact: Gain a comprehensive, top‑down understanding of the Travel Payment ecosystem, actively influencing how our product roadmap evolves to meet customer needs. Global Reach: Be a key leadership figure within one of the world’s largest Travel and Airline technology companies. Elite Networking: Opportunity to partner, interact, and build strategic relationships with senior leaders and vital players across the payments and technology ecosystem, including Banks, Fintechs, card networks, major Airlines, and key internal stakeholders.

Qualifications and Education Requirements

• Management Experience: Proven track record in managing, coaching, and scaling customer-facing, operational, or technical implementation teams.
• Industry Expertise: Strong understanding of the Travel Industry, including proficiency in Sabre Host/GDS/CRS/PSS systems.
• Payment Ecosystem Knowledge: Deep understanding of payment processing, fintech tools, and the specific needs of the Agency and Airline industries.
• Cross‑Functional Acumen: Demonstrated success leading initiatives that require deep collaboration with Engineering, Product, and Compliance teams.
• Advanced Analytics: Highly experienced in reporting strategy, complex data analysis, and utilizing data to drive operational improvements.
• Communication: Advanced English level (both verbal and written), with exceptional interpersonal skills to comfortably engage with senior executives, direct reports, and key enterprise customers.
• Strategic Mindset: Exceptional analytical thinking with a proven willingness to challenge the status quo and drive continuous process improvement.

Nice to Have Skills

• Deep knowledge of Operations areas in Payments, specifically regarding KYB (Know Your Business) processes, enterprise implementations, and Customer Success frameworks.
• Advanced expertise in Travel Payments and emerging fintech compliance standards.

Benefits/Perks

• Competitive compensation, including Sales Incentive Plan
• Generous Paid Time Off
• Year-End break from Dec 26th – Dec 31st
• We offer comprehensive medical, , vision, and Wellness Programs
• Paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition, and acknowledgment programs
• Unlimited access to Udemy e-Learning

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW.

Technical Assistance

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This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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