Manager II, Platform Engineering (Compute) - Brazil

housecall; Brasil; On-site; BRL 472,000 - 565,000; Full time

Benefits offered by this job

MacBook setup + $500 workspace stipend

Paid holidays

Flexible time off

Culture of innovation

Job summary

Housecall Pro in Denver area with global teams seeks a Manager II, Platform Engineering to lead and grow the compute platform group. You will mentor engineers, define project requirements, ensure scalable, secure infrastructure, and partner with security, finance, and product teams to meet business goals. This role emphasizes reliability, cost-efficiency, and architectural excellence.

Qualifications

• 7+ years in infrastructure, platform, or site reliability engineering.
• 4+ years in people leadership or management.
• Bachelor's degree in CS, Engineering, or equivalent.
• Strong knowledge of Agile, Scrum, Kanban.
• Hands-on experience running Kubernetes in production at scale (AWS EKS).
• Deep experience with AWS compute, networking, IAM.
• Experience with infrastructure as code and GitOps tools (Terraform, Terragrunt, ArgoCD).
• Experience with Git and CI/CD pipelines (GitLab CI).
• Observability and monitoring platforms (Datadog).
• Scripting in Python, Go, Bash.
• Experience managing on-call rotations and incident response.
• Proven track record delivering complex infra projects.

Responsibilities

• Lead and manage a team of platform engineers, ensuring timely delivery of platform projects and operational outcomes.
• Collaborate with engineering teams and other stakeholders to understand their needs, define project requirements and prioritize work.
• Ensure best practices in infrastructure development, including code reviews, testing, infrastructure as code, and safe, progressive rollouts.
• Mentor and coach engineers, fostering personal and technical growth within the team.
• Monitor the team's progress and remove roadblocks to maintain project momentum.
• Facilitate cross-functional collaboration to align platform efforts with business goals.
• Oversee the technical design and architecture of the compute platform, including container orchestration, autoscaling, and deployment tooling.
• Implement and promote a culture of continuous improvement, identifying opportunities to improve operational processes and tools.
• Manage team performance and provide feedback through regular performance reviews.
• Own the reliability of the platform, including service level objectives, monitoring, and alerting.
• Lead incident response for platform issues, run blameless postmortems, and ensure follow-up actions are completed.
• Maintain a healthy and sustainable on-call rotation across a distributed team.
• Plan capacity ahead of business growth and manage cloud costs, working closely with finance on budgeting and forecasting.
• Keep the platform current and secure, including regular version upgrades, patching, and security guardrails.
• Balance support requests, maintenance, and roadmap work so the team can deliver on its commitments.
• Stay current with industry trends and technologies, ensuring the team is utilizing the best tools and practices

Skills

Platform engineering

People leadership

Cloud infrastructure

SRE practices

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Kubernetes

AWS

Terraform

Terragrunt

ArgoCD

Git

GitLab CI

Datadog

Job description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they're based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off


• A culture built on innovation that values big ideas, no matter where they come from


• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace


• Compensation starts at 8 500 USD per month (b2b contract)

Role Overview

As a Manager II, Platform Engineering, you oversee the teams that build and operate the compute platform every Housecall Pro engineering team relies on, driving the delivery of reliable, scalable, and cost-efficient infrastructure that aligns with business objectives. You focus on both tactical execution and strategic direction, ensuring that operational practices are efficient, collaborative, and effective.

You work cross-functionally with engineering teams, security, and finance to translate their needs into platform capabilities, balancing innovation with the need to keep our production systems stable, secure, and within budget. Additionally, you play a key role in mentoring and developing engineering talent within your teams, fostering a culture of accountability, technical excellence, and continuous improvement. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead and manage a team of platform engineers, ensuring timely delivery of platform projects and operational outcomes


• Collaborate with engineering teams and other stakeholders to understand their needs, define project requirements and prioritize work


• Ensure best practices in infrastructure development, including code reviews, testing, infrastructure as code, and safe, progressive rollouts


• Mentor and coach engineers, fostering both personal and technical growth within the team


• Monitor the team's progress and remove roadblocks to maintain project momentum


• Facilitate cross-functional collaboration to align platform efforts with business goals


• Oversee the technical design and architecture of the compute platform, including container orchestration, autoscaling, and deployment tooling


• Implement and promote a culture of continuous improvement, identifying opportunities to improve operational processes and tools


• Manage team performance and provide feedback through regular performance reviews


• Own the reliability of the platform, including service level objectives, monitoring, and alerting


• Lead incident response for platform issues, run blameless postmortems, and ensure follow-up actions are completed


• Maintain a healthy and sustainable on-call rotation across a distributed team


• Plan capacity ahead of business growth and manage cloud costs, working closely with finance on budgeting and forecasting


• Keep the platform current and secure, including regular version upgrades, patching, and security guardrails


• Balance support requests, maintenance, and roadmap work so the team can deliver on its commitments


• Stay current with industry trends and technologies, ensuring the team is utilizing the best tools and practices

Qualifications:

• 7+ years of experience in infrastructure, platform, or site reliability engineering


• 4+ years in a people leadership or management role


• Bachelor's degree in Computer Science, Engineering, or equivalent work experience


• Strong knowledge of software development methodologies, tools, and processes (i.e., Agile, Scrum, Kanban)


• Hands-on experience running Kubernetes in production at scale (i.e., Amazon EKS)


• Deep experience with AWS, including compute, networking, and identity and access management


• Experience with infrastructure as code and GitOps tools (i.e., Terraform, Terragrunt, ArgoCD)


• Experience with version control systems (i.e., Git) and CI/CD pipelines (i.e., GitLab CI)


• Experience with observability and monitoring platforms (i.e., Datadog)


• Proficiency in scripting and automation languages (i.e., Python, Go, Bash)


• Experience managing on-call rotations and leading incident response


• Proven track record of delivering complex infrastructure projects on time and within scope

What will help you succeed:

• Excell