Manager i, b2b sales - vaga inclusiva pcd

Concentrix; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de terceirização de serviços está em busca de um(a) Gerente de Vendas para liderar a equipe e impulsionar o crescimento de receitas em São Paulo. O candidato ideal deve ter mais de 4 anos de experiência em vendas, ser fluente em inglês e ter habilidades de liderança destacadas. A posição oferece um ambiente dinâmico com a oportunidade de desenvolver relacionamentos estratégicos com clientes e garantir alta satisfação do cliente.

Qualificações

• 4+ anos de experiência comprovada em um cargo de vendas.
• 1+ anos de experiência em um papel de liderança.
• Fluência em inglês em um ambiente profissional.

Responsabilidades

• Gerenciar a equipe de vendas e promover o crescimento.
• Desenvolver relacionamentos estratégicos com clientes.
• Alcançar metas de desempenho e garantir a satisfação do cliente.

Conhecimentos

Experiência em vendas

Liderança

Fluência em inglês

Experiência em BPO

Paixão pela experiência do cliente

Coaching

Gestão de mudanças

Ferramentas

Salesforce.com

Descrição da oferta de emprego

Overview

Área e especialização profissional: Comercial, Vendas - Venda Técnica
Nível hierárquico: Gerente
Lugar de trabalho: São Paulo, SP
Regime de contratação de tipo Efetivo – CLT
Jornada Período Integral

Responsibilities

• The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion).
• Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

Qualifications

• 4+ years proven work experience in a sales role
• 1+ years of experience in a leadership role
• Must be fluent in English on a professional environment
• Experience in a BPO environment preferred
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

Vaga INCLUSIVA para PC D.