Manager I, B2B Sales

Concentrix; Belo Horizonte; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global service firm is seeking a Sales Manager to oversee a team driving revenue growth and maintaining client relationships. Responsibility includes setting business targets, forecasting sales, and resolving client issues. The ideal candidate has a proven sales background, strong coaching skills, and experience with CRM tools. Must possess a passion for customer success and a track record of employee retention. This opportunity offers a dynamic work environment in Belo Horizonte, Brazil.

Qualificações

• Proven work experience in a sales role.
• A passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change management skills.

Responsabilidades

• Lead the team to achieve specific business targets.
• Provide accurate ongoing sales forecasting.
• Remove roadblocks to support sales opportunities.
• Monitor team productivity and conduct performance reviews.
• Analyze data and customer experience trends.
• Stay updated on client services and market developments.
• Respond promptly to client issues.
• Maintain communication with the Sales Director.
• Work with client contacts on reporting.
• Ensure understanding of operating plan targets.
• Coordinate team incentives.

Conhecimentos

Sales experience

Customer experience passion

Operations experience

Coaching skills

Employee retention

Revenue maximization

Salesforce.com familiarity

Problem-solving

Change management

Descrição da oferta de emprego

Overview

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and / or revenue retention motions (product / service contract renewals, extension, upsell and expansion).

Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Key Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly / monthly / quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client / specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

Qualifications

• Proven work experience in a sales role.
• A passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent Coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change Management skills.