Manager Business Analysts

Netcracker Technology; Campinas, São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A telecommunications solutions provider is seeking a Business Analyst Manager in Campinas, Brazil. This role involves leading a team to provide solutions for complex telecommunications projects, ensuring quality business requirements, and managing stakeholder expectations. Candidates should have at least 8 years of experience in the telecom industry, strong leadership abilities, and fluency in English and Portuguese, with a hybrid work mode preferred.

Qualificações

• 8+ years of technical experience in BSS/OSS/CRM for Telecom projects.
• Proven ability in business analysis and project management.
• Experience working in multinational teams and flexibility with cultural differences.

Responsabilidades

• Lead the analysis and design of business solutions for telecom projects.
• Ensure quality of business requirements and stakeholder management.
• Develop comprehensive documentation for project teams.

Conhecimentos

Technical knowledge of BSS/OSS/CRM

Strong business analysis background

Team organizational skills

Knowledge of Agile & Waterfall methodologies

Fluent in English and Portuguese

Formação académica

Bachelor’s degree in Computer Science or related field

Descrição da oferta de emprego

Netcracker Technology is looking to hire a Business Analyst Manager to join our Implementation Engineering teams located throughout the LATAM region. In this role, you will be responsible for leading a team providing cost-effective solutions to businesses, and resolving technical challenges faced in large/complex telecommunications projects. Business Analysts are working as the company's representatives in front of the enterprise customers. You will be responsible for providing guidance to the service provider, sharing industry best practices, and facilitating implementation by promoting reuse of out-of-the-box capabilities. It is expected that you have many years with experience in the Telecommunication industry as a BSS/OSS domain Subject Matter Expert.

Role and Responsibilities

• Provide guidance to the leadership service provider to better understand and articulate the challenges.
• Define and document measurable criteria for solution assessment, proposing solution(s) and bring best practice. It is expected that you will have recognition in the Telecommunication industry as a BSS Domain SME.
• Focus on ensuring the quality of business requirements for enterprise client. You will provide "best practice" in understanding the client requirements, Telecom products and network aspects in order to align the business’s needs.
• The key element of the role is focused on analysis, project design, which can be delivered thought the baseline capabilities of existing product. Most important - stakeholder management as well as expectation management.
• Collecting and collating business requirements for Business-to-Business telecom products on various network technologies.
• Guiding and coaching the business stakeholders through the requirements gathering process.
• Guiding and leading a team of Junior BAs.
• Provide clarification and act as a point of reference for business requirement inquiries by solution design and project delivery teams.
• Work with project teams agreeing approach and keeping them informed of progress.
• Facilitate workshops required to understand and outcome, detailed requirements, and solution behavior.
• Work closely with delivery team to ensure functional and non-functional completeness of the solution
• Create comprehensive and unambiguous documentation that outlines requirement of stakeholder, traceable for testing team and understandable for development team. Develop comprehensive knowledge of the aligned business area and the trust of its business stakeholders.

Required Experience

• 8+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around BSS/OSS/CRM solutions for Telecoms projects.
• Experience with BSS (CRM, Quotation, Catalog), OSS (Provisioning, Activation, Inventory) and Billing required.
• Strong business analysis background, preferably in a telecom company.
• Team Organizational skills, able to work simultaneously on a number of assignments when required.
• Knowledge of business analysis principles and methodologies including the applicability of different methodologies to different environments and teams ( Agile & Waterfall).
• Proven ability to work BSS/OSS functionally to drive the accurate capture of requirements, resolving and closing down issues and information shortfall as and when they appear.Strong Leadership skills, focus to achieve the result on time by organizing the teams of Business Analysts, as well as interacting with other teams
• Capability to work simultaneously on a number of assignments, when required
• Proven experience of successfully working in transformation projects
• Experience of working in multinational teams, taking into account cultural and time zone specifics
• Fluently speaking in the English and Portuguese languages
• Availability to work from the office in a Hybrid mode (at least 3 times per week)

Education

• Bachelor’s degree in Computer Science or related field

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