Lead, Customer Success - Strategy & Operations

Remote Jobs; Brasil; Teletrabalho; BRL 538.000 - 754.000; Tempo integral

Resumo da oferta

A leading health technology company in Brazil is seeking a Customer Success Manager to develop strategies for key accounts and analyze customer health to maximize value. The ideal candidate will have over 4 years of experience in management consulting or customer success within the healthcare industry, with strong analytical and communication skills. This role offers a salary of up to $140,000, an annual performance-based bonus, and comprehensive benefits.

Serviços

Salary up to $140,000

Annual performance-based bonus

Flexible PTO

Comprehensive benefits

Qualificações

• Minimum of 4 years of relevant experience in health tech or value-based care roles.
• Strong analytical skills and attention to detail.
• Proven customer management and relationship-building abilities.

Responsabilidades

• Develop and implement Customer Success strategies for key accounts.
• Analyze customer health to maximize value and retention.
• Lead initiatives to improve customer outcomes.
• Collaborate on renewal strategies and upsell opportunities.
• Maintain strategic relationships with client stakeholders.

Conhecimentos

Management consulting experience

Customer success experience

Analytical skills

Relationship building

Exceptional communication

Descrição da oferta de emprego

Employer Industry: Health Technology

Why consider this job opportunity:

• Salary up to $140,000
• Eligible for an annual performance-based bonus and equity grant
• Flexible PTO and Universal Paid Family Leave
• Comprehensive medical, dental, and vision benefits
• Opportunities for career development, including training and an internal mobility program
• A supportive work environment with a focus on diversity and inclusion

What to Expect (Job Responsibilities):

• Develop and implement Customer Success strategies for a portfolio of key accounts
• Analyze customer health and identify opportunities for maximizing value and retention
• Lead cross-functional initiatives to improve customer outcomes and drive value realization
• Collaborate with the Growth team on renewal strategies and upsell opportunities
• Build and maintain strategic relationships with client stakeholders, including C-suite executives

What is Required (Qualifications):

• Minimum of 4 years of relevant experience in management consulting, customer success, account management, or similar roles in health tech or value-based care
• Prior experience in the healthcare industry is required
• Strong analytical skills and attention to detail
• Proven ability in customer management and relationship building
• Exceptional communication skills with the ability to articulate problems and solutions

How to Stand Out (Preferred Qualifications):

• Experience in navigating complex healthcare problems and developing strategic solutions
• Familiarity with data analysis techniques to inform customer success strategies
• A strong interest in value-based care and willingness to learn
• Proven project management skills and ability to prioritize effectively
  • Experience working in fast-paced environments with a focus on client satisfaction

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