Key Account Manager

Pentasia; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A well-known Brazilian gambling operator is seeking a motivated VIP Account Manager to enhance the VIP customer experience. This remote role involves managing client relationships, executing retention strategies, and analyzing performance metrics to boost loyalty. Ideal candidates will have a background in account management or customer service, particularly in iGaming. The position offers the chance to grow in VIP management while learning from experienced professionals.

Responsabilidades

• Identify and onboard new VIP clients through prospecting.
• Manage VIP client relationships to ensure satisfaction.
• Execute retention strategies to increase player loyalty.
• Design and implement VIP incentives and promotions.
• Monitor key performance metrics and prepare reports.
• Ensure compliance with gaming policies.

Conhecimentos

Account management experience

Strong interpersonal skills

Communication skills

Basic knowledge of sports betting

Proficiency in MS Office

Data analysis skills

Ferramentas

CRM tools

Descrição da oferta de emprego

Job Title : VIP Account Manager Location : Brazil - Remote

• Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.

This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It’s a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.

Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.