Key Account Manager

Unspecified; Joinville; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading logistics firm in Joinville, SC is seeking an account manager to optimize revenue from truck operations. The ideal candidate will be fluent in English and Portuguese and possess strong negotiation skills. Responsibilities include negotiating rates, communicating with drivers, and monitoring cargo and fleet performance. The position offers a fixed contract with additional commissions, health benefits, and an annual bonus based on performance.

Serviços

Health and dental plan

Paid vacation

Holidays off

Wedding Leave

Flash card (supermarket and restaurants)

Annual bonus based on performance

Eligibility to the LTIP (Long Term Incentive Plan)

Qualificações

• Previous experience as an account manager.
• Ability to work with aggressive goals.

Responsabilidades

• Plan and execute strategies to maximize revenue per truck.
• Negotiate rates with Freight Brokers.
• Monitor driver activities and home time requests.
• Communicate with drivers to optimize productivity.
• Track cargo from dispatch to delivery.
• Complete documentation and monitor driver progress.
• Update Billor platform with load information.
• Maintain relationships with Freight Brokers.
• Monitor fleet status and performance indicators.
• Plan revenue goals and strategy with drivers.

Conhecimentos

Fluent in English

Fluent in Portuguese

High negotiation skills

Customer service passion

Problem-solving communication

Resilience and persistence

Commercial skills

Proactivity

Descrição da oferta de emprego

Responsibilities

• Plan and execute the best strategies to maximize revenue per truck, meeting the needs of different driver profiles, using data for the whole process.
• Negotiate the best rates with Freight Brokers, always looking for the most profitable options, seeking competitive rates per mile and total freight.
• Monitor drivers’ activities and balance home time requests with the operational need for billing, for both the driver and the company.
• Communicate with drivers daily to optimize productivity and reduce driver turnover.
• Track all cargo from dispatch to delivery and resolve any issues until delivery.
• Perform an administrative role by completing appropriate documentation, monitoring driver progress, and ensuring required documentation is attached for cargo billing.
• Update information about the load from pickup to delivery into the Billor platform.
• Create and maintain relationships with Freight Brokers.
• Monitor the status of the fleet throughout the day, keeping internal and external stakeholders updated; monitor fleet and revenue performance indicators.
• Plan revenue goals and weekly strategy with the customer (driver).
• Fluent in English and Portuguese.
• Have high negotiation skills.
• Passionate about customer service.
• Communicate assertively with a focus on solving problems.
• Be resilient and persistent, knowing how to deal with different profiles.
• Have commercial skills and know how to work with aggressive goals.
• Previous experience as an account manager.
• Proactivity and focus on results.
• On-site/Hybrid in Joinville, SC.
• Fixed contract + comission/variables
• Health and dental plan
• Paid vacation
• Holidays off
• Wedding Leave
• Flash card (supermarket and restaurants)
• Annual bonus based on both company and individual performance
• Eligibility to the LTIP (Long Term Incentive Plan)