Key Account Manager

Pentasia; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A well-known Brazilian gambling operator seeks a motivated VIP Account Manager to manage and grow the VIP customer segment. The role emphasizes building strong client relationships and supporting engagement strategies to enhance the VIP experience. Ideal candidates should have account management or customer service experience in the iGaming sector and strong interpersonal skills. Proficiency in MS Office and CRM tools is valuable. This is a remote position based in Brazil.

Qualificações

• Experience in account management or customer service, preferably in the iGaming industry.
• Strong interpersonal and communication skills for relationship building.
• Ability to work with data and reports.

Responsabilidades

• Assist in identifying and onboarding new VIP clients.
• Support management of VIP client relationships.
• Help execute engagement and retention strategies.
• Monitor key performance metrics and prepare reports.
• Ensure compliance with responsible gaming policies.

Conhecimentos

Account management

Customer service

Sales experience

Interpersonal skills

Communication skills

Data analysis

Ferramentas

MS Office

CRM tools

Descrição da oferta de emprego

Job Title : VIP Account Manager Location : Brazil - Remote

• Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.

This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It’s a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.

Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.