Junior VIP Account Manager

Futuras Apostas; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading iGaming company in Brazil is seeking a Junior VIP Account Manager to manage and retain VIP players in São Paulo. This full-time role involves outreach, promotional campaigns, and collaborative efforts with the VIP team. Ideal candidates will have 6 months to 2 years of customer support experience, strong communication skills, and a willingness to work rotating shifts. Competitive benefits include a health plan, gym memberships, food vouchers, and a hybrid work model.

Serviços

Health Plan with national coverage

Gym memberships through TotalPass

Food vouchers

2 extra days off per year

Qualificações

• 6 months to 2 years of experience in customer support or related roles.
• Willingness to work rotating shifts and occasional weekends.
• Experience in iGaming or fast-paced customer-facing industry is an advantage.

Responsabilidades

• Manage and retain VIP players under VIP Managers' guidance.
• Conduct outreach and monitor gameplay.
• Trigger promotional campaigns and track upgrades.

Conhecimentos

Communication skills

Organizational skills

Attention to detail

Customer support experience

Experience in iGaming

Familiarity with CRM tools

Fluent in English

Fluent in Portuguese

Ferramentas

Zendesk

Salesforce

Optimove

Descrição da oferta de emprego

About the job Junior VIP Account Manager

We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves.

We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.

As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting‑edge technologies and partner with the industry's top game providers.

Our player-first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture.

Our team in the sun‑soaked São Paulo office is currently looking for an ambitious Junior VIP Account Manager to join the team full‑time.

Why you’ll want to join us

• Health Plan with national coverage
  Gym memberships through TotalPass
• Food vouchers to be used for groceries or restaurants
  An extensive range of premium snacks in the office, completely free
• 2 extra days off to be used per year.
• We operate on a hybrid work model, allowing for a balance of remote work and in‑office collaboration based on team and project needs

Responsibilities

• Manage, resolve, and retain VIP players under the guidance of the VIP Managers
• Conduct outreach calls and emails as per defined cadence
• Trigger promotional campaigns, re‑engage inactive clients, and track upgrades
• Monitor gameplay and escalate critical cases to the VIP Managers
• Ensure tactical execution of planned actions (segmentations, events, responses)
• Join weekly alignment meetings with the VIP team

Qualifications

• 6 months to 2 years of experience in customer support, telesales, account coordination, or CRM‑related roles
• Willingness to work rotating shifts and occasional weekends to support the VIP operation
• Experience in iGaming, online casino, or another fast‑paced customer‑facing industry is a strong advantage
• Familiarity with outreach channels like WhatsApp, phone, and email in a structured sales or engagement environment
• Clear and engaging communication skills, both written and verbal
• Strong organizational skills; able to manage a larger portfolio of accounts while maintaining service quality
• Comfortable following defined processes (cadences, campaign triggers, segment actions)
• Attention to detail in monitoring player behavior and escalation needs
• Works well under direction and collaborates efficiently with VIP Manager and coordination teams
• Ability to recognize and report potential upsell, reactivation, or risk scenarios
• Reliable in logging and updating client interactions and engagement status in CRM systems (e.g. Zendesk, Intercom, Backoffice tools)
• Comfortable using basic CRM and reporting tools (e.g. Optimove, Salesforce, internal dashboards)
• Fluent in English and Portuguese, Spanish is a plus but not required

For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our Operations Department is waiting for you to become an indispensable part of it!