Junior Technical Support Analyst

Danfoss GmbH; Osasco; Presencial; BRL 39 000 - 67 000; Tempo integral

Resumo da oferta

Danfoss seeks a Junior Technical Support Analyst to join our Osasco, Brazil team on-site. You will act as a trusted contact for technical guidance, product support, and warranty inquiries, aligning with customers and internal teams to keep operations running smoothly.

The role focuses on refrigeration technologies, requires basic technical education, and strong customer service orientation. Expect hands-on support, collaboration across departments, and growth opportunities within Danfoss.

Qualificações

• Technical education in Refrigeration, completed or currently in progress.
• Ability to understand and solve technical and application-related customer questions.
• Working knowledge of Microsoft Office tools.
• Intermediate English communication skills.
• Strong customer focus, organization, and commitment to meeting deadlines.

Responsabilidades

• Provide technical guidance on Danfoss refrigeration products and applications to help customers resolve challenges efficiently.
• Support product commissioning activities to ensure successful implementation and reliable operation.
• Manage warranty-related requests and product allocation processes to deliver timely customer solutions.
• Investigate application and product inquiries to identify effective solutions and improve customer outcomes.
• Collaborate with internal teams to provide a seamless and high-quality customer service experience.

Conhecimentos

Problem solving

Customer focus

Time management

English communication

Formação académica

Refrigeration technology background

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Segment: Danfoss Climate Solutions Segment

Job Category: Supply Chain and Operations

Work Location Type: On-site

Job Experience Level: Entry level

Junior Technical Support Analyst

Req ID: 51334 Job Location: Osasco, BR Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Category: Supply Chain and Operations Work Location Type: On-site Job Experience Level: Entry level Job Description

The Impact You'll Make

At Danfoss, you’ll play an important role in helping customers get the most from our refrigeration solutions. As a Technical Support Assistant, you will be a trusted point of contact for technical guidance, product support, and warranty-related inquiries, helping customers keep their operations running smoothly. Based in Osasco, Brazil (on-site), you will work closely with customers and internal teams to solve technical challenges, support product applications, and deliver a customer experience that reflects the quality and innovation behind the Danfoss brand. Your contributions will directly influence customer satisfaction, product performance, and long-term customer relationships across the region.

What You’ll Be Doing

• Provide technical guidance on Danfoss refrigeration products and applications to help customers resolve challenges efficiently.
• Support product commissioning activities to ensure successful implementation and reliable operation.
• Manage warranty-related requests and product allocation processes to deliver timely customer solutions.
• Investigate application and product inquiries to identify effective solutions and improve customer outcomes.
• Collaborate with internal teams to provide a seamless and high-quality customer service experience.

What We're Looking For

• Technical education in Refrigeration, completed or currently in progress.
• Ability to understand and solve technical and application-related customer questions.
• Working knowledge of Microsoft Office tools.
• Intermediate English communication skills.
• Strong customer focus, organization, and commitment to meeting deadlines.

What You'll Get from Us

At Danfoss, you’ll join a purpose-driven company committed to engineering solutions that enable a better, more sustainable future. You can expect:

• Opportunities to learn from experienced technical professionals and grow your expertise in refrigeration technologies.
• A collaborative and supportive work environment where your ideas and contributions are valued.
• Meaningful work that helps customers improve performance and reliability in their operations.
• Global exposure through collaboration with colleagues and customers across different markets.
• The chance to build a long-term career with a company focused on innovation, sustainability, and continuous development.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.