Junior Operations Analyst Operations

Startops; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing consumer brand is seeking a Junior Operations Analyst to coordinate logistics and resolve shipment issues. This role, based in São Paulo, requires excellent analytical skills and experience in a similar role. Responsibilities include ensuring efficient shipment management, communicating with carriers, and supporting customs processes. We offer the ability to work three days a week in the office, alongside comprehensive benefits and a supportive team environment.

Serviços

Comprehensive medical benefits

Flexible work-from-home policy

Monthly wellness stipend

Annual education stipend

Nestig discount

Paid parental leave

Qualificações

• 1+ years of experience in a similar, analytical role.
• Legal authorization to work in Brazil.
• Ability to manage multiple assignments while meeting deadlines.

Responsabilidades

• Coordinate logistics and resolve shipment issues for on-time delivery.
• Monitor and manage shipments in transit and pending pickup.
• Communicate with partner carriers to resolve delivery issues.
• Support customs clearance processes ensuring documentation accuracy.
• Investigate lost, delayed, or damaged shipments.

Conhecimentos

Analytical problem solving

English communication (B2+)

Intermediate Excel skills

Adaptability to changing priorities

Self-starter attitude

Descrição da oferta de emprego

About the Role

Junior Operations Analyst

Coordinate logistics and resolve shipment issues to ensure on-time delivery for customers. Location: São Paulo, São Paulo, Brazil. Job Tags: Operations.

Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children's spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones.

As one of the fastest-growing consumer brands since

• Operations is essential to our culture, and we believe this is a key part of what sets us apart from the competition.

We strive to execute streamlined, backend logistics to ensure customers receive their items in a timely and secure way. As part of Nestig's Operations team, you will have the opportunity to help provide efficient and complete resolutions for Nestig customers in a practical and detailed manner.

You will report to the Head of Operations from the São Paulo office and will be responsible for working closely with all our Operations team, Customer Experience, and Product Development teams to ensure customer orders and issues are fulfilled.

You will be a driving force in creating exceptional purchase experiences for our customers (we're talking cribs, kid beds, rugs, wallpaper, and beyond!) through strong analytical and proactive skills and building problem‑solving processes that scale.

This full‑time position will be based out of our São Paulo office in Pinheiros.

What You'll Do

• Monitor and manage all shipments in transit and pending pickup, ensuring they move efficiently through each stage of the logistics flow ensuring on-time deliveries.
• Communicate daily with our partner carriers (FedEx, UPS, and others) to resolve delivery issues, delays, and exceptions in a proactive and professional manner.
• Support customs clearance and export documentation processes, ensuring accuracy and compliance with customs requirements.
• Investigate and coordinate the resolution of lost, delayed, or damaged shipments, including initiating reimbursement or claim processes with carriers.
• Track and analyze key logistics KPIs related to the Tracking area — including delivery performance, transit time, losses, and damages — to identify patterns, measure carrier performance, and highlight opportunities for operational improvement.
• Collaborate with the (operations) Scheduling team and Customer Experience teams to ensure alignment between order processing and delivery follow‑up.
• Engage in projects and initiatives to help increase the efficiency of the Operation and improve the Customer Experience.
• Use your knowledge, skills, and creativity to improve processes and create new opportunities for growth.

What You'll Need

• 1+ years experience in a similar, analytical role, ideally within an early‑stage, growth‑oriented company.
• Must be able to work onsite in our São Paulo office three (3) days a week (Monday, Wednesday, Thursday), as well as additionally as needed.
• Proficient English communication skills (B2+), both verbal and written.
• Intermediate Excel skills.
• A passion for all things Operations — you like helping people and problem solving.
• Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast‑paced environment.
• Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact.
• A willingness to roll up your sleeves and wear multiple hats.
• Self‑starter with a can‑do, team‑oriented attitude and ability to stay calm under pressure.
• Legal authorization to work in Brazil (We are available to hire as Freelancer ('PF') or Contractor ('PJ')).

Why You'll Love Working Here!

Totally comprehensive medical benefits through Alice for you and your loved ones, twenty‑one (21) business days per calendar year, prorated from your start date, so you can take your well‑earned R&R.

Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year, prorated from your start date.

Monthly wellness, IT, and commuter stipend WFW stipend, so you are able to create a comfortable working environment at home.

Annual education stipend, because we are always learning.

Nestig discount, so you can treat you, your family & loved ones!

Paid parental leave of sixteen (16) weeks after six (6) months of employment for birthing and non‑birthing parents.

We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class.

We are available to hire as Freelancer ('PF') or Contractor ('PJ') for those who can legally work in Brazil.