Junior Butler

Four Seasons Hotel; Macau; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A luxury hotel chain in Macau is seeking a Junior Butler to provide exceptional service to guests. The role requires a high level of professionalism and attention to detail. Responsibilities include greeting guests, managing their preferences, and ensuring a seamless experience. Ideal candidates should have a High School education and language proficiency in English and Cantonese/Mandarin. This position offers competitive pay and a comprehensive benefits package.

Serviços

Competitive salary and benefits package

Excellent training and development opportunities

Employee discounts at Four Seasons worldwide

Complimentary dry cleaning for employee uniforms

Complimentary employee meals

Qualificações

• Must have a pleasant and caring attitude toward guests.
• Ability to work flexible hours is required.

Responsabilidades

• Greet and welcome guests sincerely.
• Interact discreetly to ascertain guest preferences.
• Collect guest comments for further action.
• Manage arrival and departure processes efficiently.
• Handle guest complaints professionally.

Conhecimentos

Attention to detail

Interpersonal skills

Customer service

Proficiency in English

Proficiency in Cantonese/Mandarin

Formação académica

High School or equivalent

Descrição da oferta de emprego

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

About the role

The Junior Butler is responsible for providing exceptional service to guests and managing the daily operations. This role requires a high level of professionalism, attention to detail, and excellent interpersonal skills. The Junior Butler will anticipate guest needs and ensure a seamless and luxurious experience for all guests.

What you will do

• Actively participate in the greeting, welcoming and farewell of guests in a sincere and professional manner


• Interact with guest in a discreet and professional manner to ascertain preferences, likes, dislikes and overall service experience


• Actively collect all guest comments and report them to Assistant Chief Butler for further actions to be taken


• Collect and update guest history files according to guest likes, dislikes and preferences in a confidential manner; share them with Assistant Chief Butler for further processing or action


• Perform the arrival and departure process of guest in an efficient and professional manner; report challenge to Assistant Chief Butler


• Perform all guest services at the highest level of guest satisfaction


• Follow up and handle guest complaints in an efficient and professional manner; report them to Assistant Butler for further advice to resolve

What you bring

• A minimum of a High School or equivalent education


• Reading, writing and oral proficiency in the English language and Cantonese/Mandarin


• Fluency in a language other than English strongly preferred


• Pleasant and caring attitude toward the guest


• Able to work flexible hours

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package


• Excellent Training and Development opportunities


• Employee Discount for stays at any Four Seasons worldwide


• Complimentary Dry Cleaning for Employee Uniforms


• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly


• Work on shift