Junior Airline Reservations & Ticketing Specialist

Ventura Travel; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A travel company in Manaus seeks a Junior Flight Operations Specialist to support their Flights Operations team. You will assist in making reservations using Amadeus, issue group tickets, and maintain constant communication with the team. Ideal candidates should possess basic Amadeus knowledge, English proficiency (at least B1), and a strong customer service background. This role requires the ability to work under pressure while paying close attention to details, and offers an international, creative work environment with opportunities for growth.

Serviços

Creative freedom in achieving results

International and friendly working environment

Quarterly social days and team events

Opportunity to work from different offices

Regular opportunities for learning and growth

Well-being care for employees

Yearly offsite if goals are achieved

Participation in overall company profits

Qualificações

• Basic knowledge of Amadeus required.
• Fluent in English at least B1 proficiency level.
• Experience in Customer Service with a service mentality.
• Ability to prioritize tasks and remain organized.
• Strong analytical and problem-solving skills.
• Ability to work well in a team environment.
• High attention to detail is crucial.
• Must be able to perform under pressure.

Responsabilidades

• Support 2 Flight Operations Specialists for Viventura.
• Make reservations in Amadeus.
• Issue group tickets efficiently.
• Input information into internal systems.
• Communicate constantly with Flights Teams.
• Answer emergency calls on a rotating basis.

Conhecimentos

Basic Amadeus knowledge

English proficiency (at least B1)

Customer Service experience

Prioritizing and organization skills

Analytical skills

Problem-solving skills

Teamwork

Attention to details

Ability to work under pressure

Ferramentas

Amadeus

Descrição da oferta de emprego

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person!

In the Flights department, our mission is to provide flights for our brands based on quality and efficiency work between sales and flights.

As our Junior Flight Operations Specialist, you would be working directly with the Flight Operations team.

As a team, we have the challenge to always provide a good and fast service in order to be able to achieve our company's objectives.

We like to focus on Ventura TRAVEL's values.

Be FUN to work in an international team environment, be FOCUS to meet deadlines and achieve goals, and be FAIR in every aspect of our daily work.

You will report directly to the Flights Operations Team Lead, Isabel, and you will be part of the Flights Operations Team, giving direct support to our Flight Operations Specialists for Viventura.

Currently, we have a team of 4 Flights Operations Specialists, you might be the 5th!

• _On daily basis you will_
• Support our 2 Flight Operations Specialists for Viventura
• Make reservations in Amadeus
• Issue group tickets
• Input information in our internal system
• Constant communications with both Flights Teams
• Be ready to answer emergency calls on a rotating basis with the rest of the team
• _The basics you bring along_
• Basic Amadeus knowledge
• English proficiency in speaking and writing at least B1
• Experience on Customer Service with great service mentality
• Good skills on prioritizing and organization
• Great analytical skills and problem-solving skills
• Strong ability to work in a team environment
• Strong attention to details
• Being able to work under pressure
• _You can impress us even more_
• Other language skills (French or German).
• Have experience working with other GDS.
• Previous experience working in an airline.
• _What we promise you_
• _Freedom to be creative in achieving results._
• _International & friendly working environment._
• _Quarterly_ Social Days and Team Events._
• _Work out of_ other offices_ in the Ventura network around the world._
• _Opportunity to constantly learn and grow._
• _We care about the well-being of your employees (regular O3, satisfaction surveys etc.)_
• _Yearly 2-week-offsite_, if we achieve our goals._
• _Participation in the overall company's profits._
• _Visit our_ Career Page_ to get more insights into our office life._
• ______________
• _ Confidentiality & Diversity_
• It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion._