Jr Technical Support Analyst

Komatsu America Corp.; Belo Horizonte; Híbrido; BRL 30.000 - 40.000; Tempo integral

Resumo da oferta

A global leader in mining technology is seeking a qualified candidate for a Hybrid Support role in Belo Horizonte, Brazil. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field and have at least a year of experience in customer service and technical support. Responsibilities include responding to support tickets, troubleshooting issues, and managing ticket resolutions efficiently. This role emphasizes a commitment to diversity and offers opportunities to impact the mining industry positively.

Serviços

Diversity and Inclusion commitment

Opportunity for career growth

Challenging work environment

Qualificações

• 1+ year of experience in customer service and technical support.
• Familiarity with programming languages like C, C++, Java, Python, SQL, or R.
• Adequate knowledge of both Windows and Linux environments.

Responsabilidades

• Respond to support tickets within deadlines.
• Investigate and resolve technical issues.
• Handle on-call support requests as needed.
• Manage resolution of tickets on time.

Conhecimentos

Customer service

Technical support

Programming languages

Windows administration

Linux administration

Intermediate English

Formação académica

Bachelor’s degree in Computer Science, Information Systems, or Engineering

Technologist diploma

Descrição da oferta de emprego

Requisition ID: 34835

Onsite or Remote: Hybrid Position

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions (MTS), we're not just talking about progress and innovation - we're making it happen. Our cutting‑edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

Join Komatsu and Be Part of Something Big!

The Company

MTS is a global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mining operations in diverse regions around the world. The products we develop, the solutions we design, and the services we provide set us apart in the mining technology industry. We are more than a company: we are a community of passionate and creative professionals united by a common vision – to transform the way the mining industry operates. With a presence that extends from Johannesburg to Vancouver, from Sydney to Lima, you will have the opportunity to be part of a global organization that encourages creativity, promotes innovation, and stimulates big thinking, the exchange of ideas, and the generation of real impact.

Job Duties and Responsibilities

• Respond to tickets within established deadlines and quality standards
• Investigate issues and identify root causes
• Restore system functionality as quickly as possible
• Handle on-call support requests (on-call or regular)
• Availability to work on 12x36 shifts

Manage tickets and resolve them within SLA.

Required Skills

• Bachelor’s degree in Computer Science, Information Systems, or Engineering (technical background preferred) / Technologist diploma
• Minimum of 1 year of experience in customer service and technical support
• Experience with programming languages is desirable (C, C++, Java, Python, SQL, R, etc.)
• Knowledge of Windows and Linux environment administration
• Minimum English level required: Intermediate (reading, writing, and speaking). Full proficiency in English will be considered a plus.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean‑energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affannative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.