IT Support Specialist

Exodigo; Brasil; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading underground mapping solution provider in Brazil is looking for an IT Support Specialist to provide technical support to employees and ensure smooth IT operations. The ideal candidate will have 3+ years of experience in IT support, fluency in English, and strong troubleshooting skills. This position offers the opportunity to work in a dynamic environment with a focus on customer service.

Qualificações

• 3+ years of experience in IT support or a similar role.
• Excellent verbal and written communication skills in English.
• Experience troubleshooting hardware, software, and network connectivity issues.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsabilidades

• Provide first-line technical support to employees.
• Respond to and resolve help desk tickets in a timely manner.
• Install, configure, and maintain end-user devices.
• Assist with the onboarding and offboarding of employees.

Conhecimentos

IT support experience

Fluent English

Troubleshooting skills

Knowledge of Windows and macOS

Customer-oriented approach

Formação académica

IT certifications (e.g., CompTIA A+, Microsoft, ITIL)

Ferramentas

Cloud IT tools (EntraID, Intune)

Descrição da oferta de emprego

Description

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors.

We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025.

Job description

Exodigo is seeking a highly skilled and motivated IT Support Specialist to join our IT team.

This role is critical in providing technical support to our employees, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

• Provide first-line technical support to employees, troubleshooting software, hardware, and network issues.
• Respond to and resolve help desk tickets in a timely manner, ensuring minimal disruption to business operations.
• Install, configure, and maintain end-user devices, including laptops, desktops, printers, and peripherals.
• Assist with the onboarding and offboarding of employees, including account setup, system access, and IT orientation.
• Support enterprise applications, including operating systems (Windows/macOS), productivity tools, and collaboration platforms.
• Escalate complex technical issues to senior IT staff when necessary.
• Maintain accurate documentation of IT support requests and resolutions.
• Ensure compliance with IT security policies and best practices.
• Contribute to IT projects, including system upgrades, deployments, and process improvements.

Requirements

• 3+ years of experience in IT support or a similar role
• Fluent English with excellent verbal and written communication skills
• Strong knowledge of Windows and macOS operating systems
• Experience troubleshooting hardware, software, and network connectivity issues
• Familiarity with cloud IT tools (EntraID, Intune), including ticketing systems and remote support solutions
• Excellent problem-solving skills with a customer-oriented approach
• Strong communication skills and ability to work well in a team
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• IT certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus

Personal Attributes:

• A proactive and detail-oriented mindset.
• Strong analytical and troubleshooting skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills

Learn more

https://www.exodigo.com

https://www.youtube.com/@exodigo2321