IT Support Engineer I, IT Support Engineer I, OTS

Amazon Jobs; Cajamar; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global e-commerce leader is seeking an IT Support Engineer I in São Paulo, Brazil. The role involves deploying technical solutions, maintaining systems uptime, and collaborating with teams to enhance IT infrastructure. Ideal candidates have a bachelor's degree in IT or computer science and relevant certifications. Benefits include competitive salary, immediate healthcare, and opportunities for career growth in a casual work environment.

Serviços

Competitive salary

Comprehensive healthcare coverage

Casual work environment

Career growth opportunities

Qualificações

• 1+ years of experience with Windows Server technologies like AD and DFS.
• 2+ years troubleshooting in a multi-user, high availability environment.
• Experience in networking protocols such as DNS, DHCP, and TCP/IP.

Responsabilidades

• Deploy technical solutions across regional facilities.
• Drive network excellence via engineering and systems administration.
• Conduct root cause analysis for operational challenges.

Conhecimentos

Windows Server technologies

Network troubleshooting

Networking principles

Operating systems support

Corporate network maintenance

Communication skills in English

Formação académica

Bachelor's degree in IT or Computer Science

Ferramentas

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware installation

AWS

Descrição da oferta de emprego

Revolutionize Global Operations with Amazon OTS

At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly.

Your Role as IT Support Engineer I

Join us in shaping the future of e-commerce technology. As an IT Support Engineer I, you'll:

• Deploy innovative technical solutions across regional facilities
• Provide expert support for hardware, operating systems, and enterprise applications
• Think creatively to solve unique challenges beyond standard procedures
• Collaborate with global teams to maintain and improve our technology infrastructure
• Drive operational excellence through hands‑on problem‑solving

Why Amazon OTS?

We offer more than just a job:

• Competitive salary and comprehensive benefits from day one
• Healthcare coverage that starts immediately
• Casual, practical work environment (yes, jeans and t-shirts are welcome!)
• Opportunity to work with cutting‑edge technology
• Career growth in a dynamic, global environment

Key Responsibilities

Technical Operations

• Drive network excellence through advanced engineering, infrastructure management, and systems administration
• Maintain critical systems uptime and performance during operational hours
• Execute local technical projects from conception to completion

Problem‑Solving & Process Improvement

• Conduct root cause analysis to resolve operational challenges
• Design and implement efficient IT solutions and processesDevelop and maintain technical documentation and standard procedures

Customer Support & Collaboration

• Partner with leadership and teams to enhance IT infrastructure
• Provide expert technical support across multiple facilities
• Deliver remote assistance to distributed teams
• Travel within region to support on‑site needs as required

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi‑user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in English‑language communication skills, both written and verbal
• 2+ years of computer networking experience
• Bachelor's degree in IT, computer science or equivalent
• Project Management Professional (PMP) certification

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.