IT Operations Regional Lead

Apple; São Paulo; Remote; BRL 180,000 - 300,000; Full time

Job summary

Apple is seeking a remote IT leader in Brazil to manage regional IT teams supporting learning environments across LATAM. The role involves cross-functional project leadership, liaison duties among IT, Operations and Pedagogy, and ensuring secure, compliant services while staying hands-on with problem solving.

You will travel domestically and occasionally internationally, coordinating vendors and teams to deliver reliable systems and timely reports. Fluency in English and Portuguese is required.

Qualifications

• 3+ years leading or managing technical support teams.
• 5+ years supporting Apple environments in large-scale business or education settings.
• 5+ years of experience with infrastructure, including networks and servers/services.
• Experience managing cross-functional technical projects.
• Experience managing vendor relationships.
• Experience with the UNIX command line, including scripting, packaging, and remote server management.
• Proficiency in English and Portuguese (written and spoken).
• Extensive domestic travel required, with occasional international travel (primarily to the U.S.).

Responsibilities

• Act as the liaison between teams at various sites, covering technology needs, issues, and projects.
• Lead technical project management of cross-functional projects across the region.
• Manage the development, packaging, notarization, testing, and distribution of executables.
• Produce weekly activity reports across various systems and services.
• Architect, test, implement, and maintain new solutions that benefit services, systems, and users.
• Conduct regular review meetings with vendors, clients, and IT staff.
• Diagnose, triage, and accelerate or return production issues to service across global sites on demand.
• Track and report the solution component lifecycle, from concept through end of life.
• Ensure adherence to applicable local, state, and federal laws, codes, regulations, and policies for data collection across jurisdictions.

Skills

Team leadership

Vendor management

UNIX scripting

English/Portuguese bilingual

Tools

UNIX/Linux

Networking

Remote server management

Job description

Summary

The people here at Apple don't just create products, they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation running through everything we do, from amazing technology to industry-leading environmental efforts. Join a worldwide team responsible for the design, implementation, and management of IT environments across the globe, building learning environments used by thousands of students each year in both fixed and mobile locations.

In this role, you'll be a key member of the regional IT team, working on cross-functional projects that deliver a first-class learning experience while maintaining strict security and data privacy compliance. If you enjoy hands‑on problem solving, thrive on prioritizing across competing demands, and are always looking for ways to improve, this role is for you.

Description

Day-to-day, you'll connect teams across multiple sites within the LATAM region, lead technical projects, and keep critical services running. You'll serve as the liaison between the IT, Operations, and Pedagogy teams, covering both day-to-day operations and project work, diagnosing and restoring production issues on demand, and traveling nationally to support these teams in person.

This position is fully remote, open to candidates located anywhere in Brazil. No relocation is required. Candidates must be legally authorized to work in Brazil.

Responsibilities

• Act as the liaison between teams at various sites, covering technology needs, issues, and projects
• Lead technical project management of cross-functional projects across the region
• Manage the development, packaging, notarization, testing, and distribution of executables
• Produce weekly activity reports across various systems and services
• Architect, test, implement, and maintain new solutions that benefit services, systems, and users
• Conduct regular review meetings with vendors, clients, and IT staff
• Diagnose, triage, and accelerate or return production issues to service across global sites on demand
• Track and report the solution component lifecycle, from concept through end of life
• Ensure adherence to applicable local, state, and federal laws, codes, regulations, and policies for data collection across jurisdictions

Minimum Qualifications

• 3+ years of experience leading or managing technical support teams
• 5+ years of experience supporting Apple environments in large-scale business or education settings
• 5+ years of experience supporting infrastructure, including networks and servers/services
• Experience managing or coordinating cross-functional technical projects
• Experience managing vendor relationships
• Experience with the UNIX command line, including scripting, packaging, and remote server management
• Proficiency in both written and verbal English and Portuguese
• Extensive domestic travel required, with occasional international travel (primarily to the U.S.)

Preferred Qualifications

• Experience producing timely, easy‑to‑understand reports that translate complex analytical findings for non-technical internal and external teams
• Experience aligning technical work with fundamental business objectives
• Experience delivering detailed, high‑quality work in a fast‑paced environment
• Experience working independently without direct supervision
• Experience navigating competing priorities across multiple teams and stakeholders
• Certification in Mobile Device Management (MDM)
• Certification in UNIX/Linux, networking, or audio‑visual technologies
• Project management certification, such as Project Management Professional (PMP)

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Role Number: 200672741-3456