IT Onsite Technician (Cambé, IT Support, English, Portuguese)

D-ploy; Cambé; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

An international IT solutions company in Brazil is seeking a technical support specialist to provide assistance with hardware, software, and user training. Candidates should be fluent in English and Portuguese with over 5 years of relevant experience. The role involves documenting user interactions and contributing to continuous improvement initiatives, with a focus on customer service and problem-solving skills. Flexible working conditions and opportunities for professional advancement are offered.

Serviços

Flexible working conditions

Fishing for Friends program

Company-sponsored events

Qualificações

• 5+ years of experience in a similar role.
• Attention to detail and ability to multi-task.
• Experience in regulated IT environments is a plus.

Responsabilidades

• Provide technical and troubleshooting assistance related to computer hardware and software.
• First and second level technical support.
• Provide IT onboarding trainings to new starters.

Conhecimentos

Fluent English

Fluent Portuguese

Strong problem solving

Excellent communication skills

Customer orientation

Ferramentas

Service Now

Descrição da oferta de emprego

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry‑leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution‑oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Please note that the official start date for candidates in this role is not until February 2025. As a result, the pace of the hiring process may reflect this timeline. We appreciate your patience and understanding throughout the recruitment process.

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

Qualifications

• Language skills: fluent English, fluent Portuguese other languages are a plus
• 5+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi‑task, handling multiple stakeholders
• Ability to prioritize and willingness to work self‑sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events