It Infrastructure Support Professional

Bebeesupport; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tech solutions company is seeking a Field Support Specialist to lead improvement initiatives and provide innovative solutions for stability and efficiency. Responsibilities include managing operating systems, storage solutions, and troubleshooting issues. Ideal candidates will have excellent communication skills, attention to detail, and strong analytical abilities. This role is crucial in ensuring a high level of service in a fast-paced environment.

Qualificações

• Exceptional written and oral communication skills.
• Strong documentation skills.
• Ability to present ideas in user-friendly language.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Capacity to effectively prioritize and execute tasks in high-pressure environments.

Responsabilidades

• Prepare projects, install, configure, and manage various operating systems.
• Manage storage, backup, and server virtualization solutions.
• Monitor implementation of new services and analyze problems.

Descrição da oferta de emprego

Field Support Specialist This role requires a highly skilled professional who can lead improvement initiatives and provide innovative solutions to ensure the stability, security, and efficiency of all company areas. Key Responsibilities : Technical Services : Prepare projects, install, configure, and manage various operating systems, access solutions, antivirus, and specific applications. Storage and Server Administration : Manage storage, backup, and server virtualization solutions, and work on the administration and deployments of Microsoft, Linux, Vmware, and Hyper‑V Servers. Troubleshooting and Resolution : Monitor the implementation of new services, analyze problems, open problems in the support system, and drive issues to resolution, including escalation to specialized resources. The ideal candidate will have exceptional written and oral communication skills, strong documentation skills, and the ability to present ideas in user-friendly language.

They should also have keen attention to detail, proven analytical and problem-solving abilities, and the capacity to effectively prioritize and execute tasks in a high-pressure environment.