IT Application Support Engineer

Eurofins; Belo Horizonte; Híbrido; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Opportunities for professional development

Stable employment

Hybrid work mode – 4 days in the office per week

Package of necessary tools – phone, laptop

Resumo da oferta

Eurofins is seeking an experienced technical support professional in Belo Horizonte, Brazil, to join their team. You will be responsible for application troubleshooting and support for key products while working with cross-functional teams across various regions.

This position emphasizes problem-solving abilities, experience with APIs, and strong communication skills. The role offers a hybrid work model, professional development opportunities, and a range of benefits including necessary tools for work.

Qualificações

• 2–4 years of application troubleshooting experience, coordinating with multiple teams.
• Experience debugging apps with API/REST services.
• Proficiency in ITIL framework for day-to-day operations.

Responsabilidades

• Work with cross-functional teams to solve customer issues.
• Coordinate with multiple teams for application troubleshooting.
• Provide Level 2 support and create tickets for issue tracking.
• Database manipulation using MSSQL/T-SQL.

Conhecimentos

Application troubleshooting

Database manipulation (MSSQL/T-SQL)

IIS troubleshooting

Analytical and problem-solving skills

Verbal/written communication skills in English

Teamwork and leadership abilities

Descrição da oferta de emprego

Job Description

Based in Belo Horizonte/Indaiatuba, Brazil, you will join a globally distributed team that supports the application landscape for two major products/programs: ADMS and ComLIMS.

Responsibilities

• Working with cross‑functional teams spread across geographies, within service level agreements, to solve customer issues.
• Application troubleshooting and ability to coordinate with multiple teams to resolve issues.
• IIS troubleshooting and reading event‑viewer logs from Windows server.
• Providing L2 support – diagnosis, investigation, resolution, coordination with business and application owners.
• Creating tickets and tracking through the entire lifecycle.
• Co‑ordinating with L3 support for application bug/enhancement requirements.
• Escalating and following up on blocking issues and deviations from SOPs in a timely manner.
• Driving all technical and functional issues toward closure.
• Database manipulation (e.g., MSSQL/T‑SQL scripts/queries).
• Practicing ITIL framework to assist in day‑to‑day BAU operations.

Qualifications

• 2–4 years of application troubleshooting experience (level 2 support; level 3 escalation) and ability to coordinate with multiple teams.
• Experience debugging apps with API/REST services.
• Proven ability to work within service level agreements to solve customer issues.
• Good knowledge of database manipulation skills (MSSQL/T‑SQL scripts/queries).
• Proficiency in ITIL framework for day‑to‑day BAU operations.
• Experience working with cross‑functional teams across geographies.
• Strong IIS troubleshooting skills and reading Windows event‑viewer logs.
• Understanding of single sign‑on.
• Knowledge of DB/SQL and UML concepts.
• Excellent analytical and problem‑solving skills.
• Excellent verbal/written communication skills in English.
• Excellent customer coordination skills; constructive interaction to understand problems.
• Demonstrated teamwork and leadership abilities.
• Ability to transfer knowledge and stay aware of current trends and technical advancements.
• Ability to articulate and present different points of view on various technologies.

Preferred Advantages

• Experience handling functional needs or conducting functional sessions.
• Experience with cloud concepts and applications hosted on cloud.
• Understanding of Terraform, observability, and error handling in cloud setups.
• Writing automated scripts/queries for validating applications.
• Azure or DevOps certifications.

Benefits

• Stable employment in a leader in the field.
• Package of necessary tools for work – phone, laptop.
• Opportunities for professional development.
• Work in an international company.
• Hybrid work mode – 4 days in the office per week.

We support your development! Even if you don’t match 100% of the requirements, do not hesitate to apply – Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability and everything else that makes employees of Eurofins companies unique.