IT Analyst

The Center for Action & Contemplation; Igarassu; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A mission-driven organization is seeking an IT Analyst to support its IT Operations team. The role requires proficiency in both macOS and Windows systems, alongside strong communication skills to assist staff and partners. This hybrid position is based in Albuquerque, NM, and offers competitive pay with excellent benefits. Relocation assistance is available.

Serviços

Medical, dental, and vision plans

Generous PTO

401(k)

Paid sabbatical leave after 7 years

Qualificações

• 3+ years of IT support experience.
• Proficiency with macOS and Windows operating systems.
• Experience with Microsoft 365 administration.
• Strong interpersonal and communication skills.

Responsabilidades

• Serve as the first line of IT support across Mac and Windows environments.
• Support onboarding and offboarding.
• Administer and troubleshoot Microsoft 365 systems.
• Collaborate on system improvements and IT projects.

Conhecimentos

Customer service

Technical troubleshooting

Interpersonal communication

Organizational skills

Formação académica

Bachelor’s degree in IT or Computer Science

Ferramentas

Microsoft 365

MacOS

Windows

MDM Platforms (e.g., Mosyle)

Asana

Zoom

Descrição da oferta de emprego

About CAC

The Center for Action and Contemplation (CAC) exists to support transformation and inspire loving action in the world through the teaching of Christian contemplative wisdom and practices. Internally, we are working to create a healthy work environment that is grounded in the values of the tradition that we represent. Our mission drives us forward, but our team is at the heart of everything we do.

About the Job Opportunity

Are you someone who enjoys solving technical challenges and helping people thrive through technology? The Center for Action and Contemplation (CAC) is seeking a collaborative, people-centered IT Analyst to join our IT Operations team.

In this role, you’ll help ensure CAC’s systems run efficiently and securely while providing thoughtful, hands‑on support to our staff and partners. You’ll troubleshoot issues, assist with onboarding, maintain documentation, and contribute to ongoing IT improvements. Beyond technical ability, we’re looking for someone who listens deeply, communicates clearly, and brings a patient, curious, and service‑oriented approach to their work.

This is a hybrid role based in Albuquerque, NM, with at least two days per week onsite. Relocation assistance is available.

Who You Are

• You’re energized by helping people and solving problems and you can explain technical concepts in clear, simple language.
• You bring a calm, patient, and personable presence when working with individuals of varying technical comfort levels.
• You’re proactive, organized, and reliable, with a natural curiosity and a growth mindset.
• You’re collaborative and team‑oriented, yet confident working independently.
• You take initiative, follow through, and see challenges as opportunities to learn.
• You’re mission‑driven and drawn to CAC’s values of humility, compassion, and wholeness.

What You’ll Do

• Serve as the first line of IT support across Mac and Windows environments, both in-person and remotely.
• Support onboarding and offboarding, including account setup, equipment provisioning, and IT orientation.
• Administer and troubleshoot systems such as Microsoft 365 (Entra ID, Exchange, Teams, etc.), Asana, Zoom, and other SaaS platforms.
• Manage and maintain MDM (Mobile Device Management) tools such as Mosyle, Addigy, or Intune.
• Support internal events and video conferencing setup.
• Collaborate with the IT Operations Manager on system improvements, process documentation, and larger IT projects.
• Assist with IT asset management including inventory, procurement, and hardware decommissioning.
• Contribute to IT security and compliance initiatives, reporting any concerns promptly.
• Partner closely with teams across CAC including People Operations, Production, and the CRM team to ensure seamless technology experiences.
• Bring forward a proactive, consultative mindset to anticipate needs and improve how IT support is delivered.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field and 3+ years of IT support experience
  (An associate degree with equivalent professional experience will also be considered.)
• Proficiency with macOS and Windows operating systems.
• Experience with Microsoft 365 administration (Entra ID, Exchange, Teams).
• Familiarity with MDM platforms (e.g., Mosyle, Addigy, Intune).
• Working knowledge of SaaS platforms such as Asana, Zoom, and password management tools.
• Basic understanding of AI tools and associated risks.
• Strong interpersonal and communication skills, especially with non‑technical users.
• History of excellent customer service and relationship building.
• Demonstrated ability to troubleshoot, take initiative, and follow through on responsibilities.

Work Requirements

• Based in or willing to relocate to Albuquerque, NM (relocation assistance available).
• Hybrid work: minimum of two days per week onsite.
• Ability to remain at a computer for extended periods.
• Ability to lift and carry up to 15 pounds occasionally.
• Clear English communication (spoken and written).

Nice-to-Haves

• Mission curiosity and interest in CAC’s contemplative or spiritual work.
• Experience with Apple Support or other customer‑facing technical roles.
• Familiarity with IT architecture and best practices.
• Experience documenting systems and training users.
• Prior work in a nonprofit or educational environment.

Ready to Apply?

Please apply for this job directly through the online application system, providing your resume and other specified details to be considered for the job opportunity. Due to the high volume of interest, we are not able to process applications or respond to inquiries unless they come through our online system.

Job Specifications, Compensation & Benefits

This is a full‑time, non‑exempt position based in the greater Albuquerque, New Mexico area. The role includes two in‑office days per week to support hands‑on IT needs. We welcome candidates who are already located in the area or those open to relocating and we offer relocation assistance to those open to moving.

We are pleased to offer an hourly range (non‑exempt position) of $29.31–$36.64 per hour (based on experience) for this position. Compensation ranges are established based on a grade system designed to ensure competitiveness with industry standards as well as pay equity. Final compensation will be determined based on the specific qualifications of the candidate in relation to the salary grade and predetermined criteria.

Our commitment to pay transparency and fairness reflects both our values and our dedication to fostering an inclusive and equitable work environment. CAC compensation packages are one part of a generous total rewards package that also includes industry‑leading flexibility, benefits, and paid leave. We offer full‑time staff positions:

• Medical, dental and vision plans with options to best meet your needs
• 401(k)
• Generous PTO, including organizational‑wide week‑long break in the summer and winter.
• Full‑time employees receive 3 months of paid sabbatical leave after 7 years of service.
• Paid Sick Leave
• Personal Retreat: 5 paid days off to attend one spiritual retreat a year after your first year of employment
• Professional Development Stipend
• Five free books annually in addition to all free digital downloads from CAC Library

We are an Equal Employment Opportunity (EEO) Employer

We believe that diversity makes us better. The CAC welcomes and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, national origin, ancestry, religion, gender and gender identity, sexual orientation, family medical history or genetic information, pregnancy, parental status, military service, veteran status, citizen status, political affiliation, disability status, or any other non‑merit based factor. We look forward to the possibility of working together in a supportive and rewarding environment.