Intake Specialist

Renata Rocha Law, PLLC; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A boutique immigration law firm is seeking a full-time remote Legal Intake Specialist. This role involves managing initial client interactions, conducting intake processes, and ensuring a positive client experience. You will respond to inquiries, gather documentation, and collaborate with the legal team. Fluency in Portuguese and English is required, with additional Spanish communication preferred. Join a dedicated team committed to guiding clients through their U.S. immigration journey with clarity and professionalism.

Qualificações

• Strong communication and interpersonal skills.
• Experience in client intake and customer service.
• Fluency in Portuguese and English, Spanish is a plus.

Responsabilidades

• Manage initial client interactions and conduct intake processes.
• Respond to inquiries and collect essential documentation.
• Collaborate with the legal team for effective case handling.

Conhecimentos

Strong Communication

Interpersonal Skills

Client Intake Experience

Customer Service

Attention to Detail

Fluency in Portuguese

Fluency in English

Basic Spanish Communication

Ferramentas

Case Management Software

Digital Communication Tools

Descrição da oferta de emprego

Company Description Renata Rocha Law, PLLC is a boutique immigration law firm dedicated exclusively to U.S. immigration matters. Founded by Renata Rocha, a licensed attorney in both the U.S. and Brazil, the firm provides personalized, ethical, and strategic legal services to a diverse clientele. With a client-centered approach, the firm is committed to guiding individuals through their immigration journey with clarity, security, and professionalism. Renata Rocha Law is passionate about advocating for clients and supporting them in achieving their American dream with exceptional service and legal expertise.

Role Description

This is a full-time remote position for a Legal Intake Specialist. The Legal Intake Specialist will be responsible for managing initial client interactions to gather necessary information, conducting client intake processes, and ensuring a positive client experience during their first point of contact. Daily tasks include responding to inquiries, collecting essential documentation, scheduling consultations, and maintaining accurate records. This role also requires collaboration with the legal team to ensure effective case handling and a smooth transition for clients into the legal process.

Qualifications

• Strong Communication and Interpersonal Skills to engage effectively with diverse individuals
• Experience in Client Intake and Customer Service to manage inquiries, gather information, and provide exceptional client support
• Experience with immigration law or legal / immigration procedures is a plus
• Attention to detail and the ability to handle sensitive information with confidentiality
• Proficiency with digital tools, case management software, and remote communication platforms
• Fluency in Portuguese and English is required, and the candidate must be able to communicate in Spanish
• Must be able to work full time, Monday through Friday, from 9 : 00 AM to 5 : 00 PM (Eastern Time – U.S.)

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