Intake Specialist

Remote Jobs; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crisis support service provider in Brazil seeks candidates to provide phone-based support for essential health and human services. Candidates will connect residents with community resources and support those in crisis in a confidential remote setting. The ideal applicant will have at least one year of customer service experience and strong active listening skills. This role offers extensive benefits including excellent medical coverage and opportunities for career advancement.

Serviços

Excellent medical, dental, and vision coverage

Annual wage increases

Generous paid time off

Qualificações

• Minimum of 1 year of customer service experience.
• Knowledge of community resources for localized support.
• Experience in a fast-paced team environment.

Responsabilidades

• Provide phone-based support for health and human services.
• Connect residents to available community resources.
• Complete tasks in a confidential remote setting.

Conhecimentos

Customer service experience

Active listening skills

Professional phone demeanor

Descrição da oferta de emprego

Employer Industry: Crisis Support Services

Why consider this job opportunity

• Salary up to $25.50/hour
• Excellent medical, dental, and vision coverage, including a 100% employer-paid option for certain plans
• Annual wage increases and generous paid time off, including 12 paid holidays
• Opportunities for career advancement and growth within the organization
• Flexible schedules and a supportive work environment focused on employee well-being

What to Expect (Job Responsibilities)

• Provide phone-based support for callers seeking access to essential health and human services
• Connect residents of Washington to available community resources while offering empathetic support
• Work as part of a team to create positive experiences for callers facing difficult circumstances
• Utilize a resource directory to provide community-based referrals and information to callers
• Complete other tasks as assigned in a confidential remote setting

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Previous experience working or volunteering in a call center, particularly with underserved populations
• Knowledge of community resources available for callers needing localized support
• Ability to demonstrate active listening skills and coach others in these skills
• Professional phone demeanor and experience working in a fast-paced team environment

How to Stand Out (Preferred Qualifications)

• Previous experience in a role that required providing support to individuals in crisis
• Familiarity with IT/software platforms used in a call center environment
• Experience in a confidential work setting

Equal Opportunity Statement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.