Infrastructure Operations Lead – Cloud and AI/GenAI Enablement

Humana; Teletrabalho; BRL 770.000 - 1.060.000; Tempo integral

Resumo da oferta

A healthcare innovation company is seeking a Lead in Infrastructure Operations specializing in Cloud management and AI integration. You will direct the Managed Service Provider efforts, drive compliance and cost optimization, and lead initiatives to incorporate AI/GenAI tools into the operations. Candidates should have over 10 years of infrastructure experience, strong knowledge of Kubernetes, and expertise in AI/ML concepts. This position is remote with occasional travel to the company's offices.

Serviços

Competitive benefits including medical, dental, vision

401(k) with company match

Paid time off

Qualificações

• 10+ years in infrastructure operations or engineering with AI/ML experience.
• Deep understanding of large language models (LLMs) and automation tools.
• Ability to communicate effectively with stakeholders at all levels.

Responsabilidades

• Lead the Managed Service Provider in Cloud operations.
• Drive Cloud compliance and cost optimization efforts.
• Explore AI-driven solutions for Infrastructure Operations.

Conhecimentos

Cloud Operations strategy

Kubernetes expertise

AI/ML implementation

Infrastructure automation tools

Healthcare compliance familiarity

Formação académica

Bachelor’s in Computer Science or related field

Master’s degree

Ferramentas

Terraform

Ansible

Azure DevOps

Descrição da oferta de emprego

Become a part of our caring community and help us put health first

The ideal candidate brings a passion for emerging technologies, a strong foundation in Infrastructure Operations and the curiosity and rigor to build next‑generation capabilities that improve healthcare delivery, reduce risk and optimize operational performance. If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Humana’s Infrastructure Operations team could be the place for you!

Lead Overview

The Lead is an expert in 24/7 operations with high‑performing and scaling systems that meet a high degree of uptime. An expert in all facets of Cloud and DC hosting operations with the ability to effectively communicate with customers and internal stakeholders. The ideal candidate will have expert knowledge in Kubernetes (AKS/GKE) and has previous hands‑on experience in containerized environments using automation capabilities. In addition, this Leader will spearhead the research, evaluation and deployment of Artificial Intelligence (AI) and Generative AI (GenAI) capabilities within the Infrastructure Operations domain.

Key Responsibilities

• Lead and provide direction for our Managed Service Provider (MSP)
• Lead Managed Service Provider in Operations for Azure, GCP and AWS Cloud environment
• Drive moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around Cloud compliance, metrics/reporting and cost optimization
• Provide senior level expertise on decisions and priorities regarding the enterprise’s overall Cloud Operations strategy, consumption, and optimization opportunities – understand cost controls and the various cost optimization techniques
• Identify, drive and assist in the implementation of opportunities to standardize Cloud environments
• Provide Cloud governance, processes and technical advisory support to business units and projects by working cross‑functionally and provide recommendations that support the business needs
• Act as the Level 2/3 escalation point for Incident Management
• Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud Providers
• Work with cross‑functional teams to support the engineering and implementation of new Cloud applications or solutions and define the related risks and onboard new capabilities
• Communicate at all levels within an organization and influence strategic direction
• Make decisions based upon priorities, schedules and understanding business initiatives with minimal supervision
• Explore and prototype AI‑driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams
• Lead research and evaluation of cutting‑edge AI and GenAI tools applicable to Infrastructure Operations (e.g., LLMs, vector databases, predictive analytics)
• Design and prototype AI‑driven systems for automated incident detection, anomaly classification, infrastructure forecasting/resiliency – leading to lower MTTTR and manual overhead in mission‑critical environments
• Develop and lead the strategic roadmap for AI adoption in Infrastructure Operations
• Collaborate with Infrastructure and Cloud Operations teams to pilot and integrate AI/GenAI features into critical workflows
• Modernize observability and alerting using AI/ML models for proactive monitoring and self‑healing actions
• Lead R&D of GenAI solutions for predictive alerting, incident triage and infrastructure automation
• Build AI copilots and natural language tools for infrastructure operations teams
• Integrate LLMs into observability platforms for real‑time RCA and log summarization
• Pilot and productionize GenAI‑based assistants, bots, and copilots to support ticket triage, knowledge management and resolution workflows
• Identify automation opportunities and implement AI‑enhanced runbooks, workflows and self‑healing mechanisms
• Contribute to a strategic roadmap for GenAI maturity within Infrastructure & Operations, including tools, governance and organizational readiness
• Partner with internal data science and clinical innovation teams to create proofs of concept, build ML/GenAI pipelines, and integrate with existing toolchains (e.g., ServiceNow, Splunk, Terraform)
• Autonomous log summarization, RCA generation and playbook suggestions
• Natural language interfaces for querying system health or telemetry
• Act as a GenAI ambassador, helping Infrastructure Operations teams upskill in AI‑augmented technologies and use cases

Qualifications

• Bachelor’s in Computer Science, Artificial Intelligence, Healthcare Informatics, or a related field
• 10+ years in infrastructure operations or engineering with at least 3+ years of hands‑on involvement in AI/ML or GenAI R&D
• Deep understanding of large language models (LLMs), vector databases, retrieval‑augmented generation (RAG), and model orchestration (e.g., LangChain, Haystack)
• Experience integrating AI/GenAI capabilities with infrastructure automation tools (Terraform, Ansible, Python, Bash)
• Familiarity with healthcare systems and compliance frameworks (HIPAA, HITRUST)
• Proficiency with observability and telemetry platforms (e.g., Splunk, DynaTrace, SolarWinds) and AI‑driven monitoring
• Strong problem‑solving and experimentation mindset, with the ability to move from concept to pilot rapidly
• Experience with Continuous Integration and Deployment Pipelines (Azure DevOps, Jenkins, Git, GitHub)
• Hands‑on scripting experience using Terraform, CloudFormation, PowerShell, Azure CLI, Python, JSON, Perl or Bash

Preferred

• Master’s degree
• Azure, AWS, GCP, ITIL and/or SRE certifications
• Experience with GenAI platforms (e.g., Azure OpenAI, Google Vertex AI)
• Experience deploying or evaluating open‑source LLMs or fine‑tuning models for infrastructure use cases

Additional Information

Work‑At‑Home Requirements

• Must have a high speed DSL or cable modem; home office internet expense provided for California residents
• Minimum required speed: 25 Mbps download × 10 Mbps upload; satellite or wireless service not allowed
• Dedicated space for HIPAA‑protected PHI
• #LI‑Remote

Travel

Remote position; occasional travel to Humana offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

$142,300 – $195,700 per year

Description of Benefits

Humana, Inc. offers competitive benefits to support whole‑person well‑being, including medical, dental, vision, 401(k), paid time off, short‑term and long‑term disability, life insurance and more.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for millions of people to achieve their best health.

Equal Opportunity Employer

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana takes affirmative action and bases all employment decisions on valid job requirements.