Information Technology Support Specialist

Teceze; Guarulhos; Presencial; BRL 162.000 - 272.000; Tempo parcial

Resumo da oferta

A global IT solutions provider is looking for an IT Support Engineer in São Paulo to provide on-site technical support and troubleshoot network issues. The ideal candidate should have 3-5 years of experience in IT support, a solid foundation in networking hardware like switches and routers, and knowledge of IT service management principles. This position offers exposure to various IT environments and the chance to work collaboratively with a technically strong team.

Serviços

Health insurance

Life insurance

Gympass

Training and development programs

International experience opportunity

Qualificações

• 3-5 years of experience in IT support roles.
• Basic knowledge of networking hardware like switches and routers.
• Understanding of ITIL and service management principles.

Responsabilidades

• Provide on-site technical support and ensure smooth IT operations.
• Troubleshoot network issues and assist with IT infrastructure.
• Engage with customers to understand and resolve their IT concerns.

Conhecimentos

Network troubleshooting

Knowledge of IT infrastructure

Customer support

Active Directory

VOIP systems

Operating Systems

Data Center Operations

Formação académica

Technical diploma in Technology or a related field

Bachelor's Degree in Computer/Telecommunication

Ferramentas

ServiceNow

Solarwinds

EMC Avamar

Windows Server

UNIX

Descrição da oferta de emprego

Information Technology Support Engineer

Title: IT Support (Backfill)

Contract: Temporary

Scope of Work

This is a Backfill IT Support (Deskside Support) position for one of our clients in Madison, WI. The selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. You will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines.

Who We Are – Teceze

Teceze is a global IT solutions and managed services provider, delivering end-to-end support across infrastructure, cloud, cybersecurity, and digital transformation. We specialize in providing reliable, secure, and scalable IT services that empower organizations to operate seamlessly. By joining Teceze, you become part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success.

This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site.

Job Description:

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope

Technical Support Analyst

Hoje

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Technical Support who wants to learn and transform his career.

In this role you will:

• Diagnosis and resolution of IT issues
• Equipment configuration and maintenance
• Creation of technical documentation and knowledge base articles
• 5-7 years' experience as technical support
• Operating Systems (Windows, macOS, Active Directory, DNS, DHCP)
• Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, Atom
• Remote Access, Virtual Desktop
• MDM, PXE boot
• Hardware (desktops, laptops)
• Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols)
• Smart hands
• AV components (Videoconference, display, speaker, mic, hdmi switch)
• Security (firewalls, VTMs, antivirus, proxy, SASE)
• Service Desk/ITSM systems, Itil
• Clarity and objectivity in oral and written communication.
• Active listening and empathy to understand user needs.
• Ability to explain technical solutions in accessible language.

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

Technical Support Engineer

Hoje

Responsibilities:

Face-to-face engagement (on-site support) with Customer to provide Technical Support

In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.

Technical support by phone, email and another remote way.

Provide training to internal and external end users/partners.

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.

Minimum of 2 years experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP/IP, including common protocols, applications, routing, and the OSI Model.

Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).

Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.

Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.

• Excellent oral and written communication skills.

Technical Support Service Desk Administrator

Technical Support Service Desk Administrator (English & Spanish Support)

Contract | 6 months + possible 90-day extension

We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.

Responsibilities

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices (iOS and Android).
• Troubleshoot and support network infrastructure and VPN.
• Maintain and support Windows, Office 365, Outlook, and ServiceNow.
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Required Education & Experience

• Technical degree in Technology or a related field, or higher education in Technology/Systems.
• Minimum 2 years of experience providing user support.

Technical Skills

• Advanced English and Spanish (mandatory; validated).
• Knowledge of ITIL.
• Experience with Windows, Office 365, Outlook.
• Understanding of computer networks and VPN.
• Experience with ServiceNow.

Benefits (via Pride Global)

• Medical, dental, and vision coverage
• Supplemental benefits (accident, critical illness, hospital indemnity)
• Life & disability insurance
• 401(k) retirement savings
• Employee assistance program
• Legal assistance
• Auto, home, and pet insurance
• Discounts with preferred vendors

IT Support Specialist

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Brazil and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

The Corporate IT Support Specialist will form part of a team of technical support personnel providing Corporate IT infrastructure, services and support to Altenar’s office in Brazil, Uruguay, other offices around the world and remote workers. This is an exciting opportunity for someone interested in gaining hands-on experience and being part of a dynamic team. If you are passionate about troubleshooting, very organised and responsible, and enjoy working with people, we would like to discuss this position with you.

Must have:

• Solid understanding and troubleshooting of computer system hardware, components and peripherals.
• Understanding and troubleshooting of Microsoft Windows and Apple MacOS operating systems in a domain-based environment.
• Experience in installing, configuring and maintaining end-user software installations.
• Solid understanding of basic TCP/IP networking, IPv4 addressing and Domain Name System (DNS) as used internally, besides publicly.
• Appreciation of key IT security concepts.
• Familiarity with various collaboration tools/cloud-based platforms and the ability to work with teams to organise these tools to maximise productivity.
• Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
• Taking ownership of the tasks, being able to work on own initiative and having a good sense of teamwork and knowledge sharing.
• Strong analytical problem-solving skills and good customer relationship skills.
• Willingness to learn new technologies.
• Technical diploma in a related field.
• Good communication skills (spoken/written) in English is a must.
• Spoke/written communication skills in Spanish and/or Portuguese are an asset.
• Clean background.

What you’d be responsible for:

• Providing direct IT end-user support for office-based and remote users, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
• Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
• Logging and documenting all events and changes in our ticketing system and keeping documentation up to date.
• Setting up new computer systems and reinstalling machines.
• Operating systems and software upgrades on end users’ machines and other hardware.
• Liaising with HR and office administration to handle the onboarding of new employees from an IT perspective and the offboarding of departed employees.
• Collect and store IT equipment for departed employees, keeping IT storage organised.
• Procure IT equipment, peripherals and software required by the company, following Altenar procurement procedures. Maintaining stock levels of equipment.
• Keeping the hardware, software and subscription asset list updated.
• Provide technical training to employees.
• Proposing improvements and working on associated tasks.
• Ensuring the timely resolution of blockers to the operation.
• Escalating concerns to management to work on solutions.
• Being driven in your work with little supervision.
• Having a strong sense of duty and exercising the duty of care beyond the immediate fix.
• Being trustworthy and accountable in the handling of company data and physical assets.

What We Offer:

• Competitive monthly fee, depending on experience.
• Office in San Paolo and hybrid basis.
• International exposure with global teams.

Please, submit your CV in English when applying for this vacancy.