Infios BR .

Infios BR .; Blumenau; Presencial; BRL 45 000 - 78 000; Tempo integral

Resumo da oferta

Infios BR in Blumenau, Brazil, is seeking a Sustainment Analyst to support the Warehouse Advantage and Infios One (WM) platforms. You will handle user inquiries by phone, email, or tickets, analyze incidents to determine root causes, and prepare instructional content for the team.

The role requires 2–3 years in technical customer support, basic database knowledge, Windows OS and networking understanding, and strong communication and multitasking abilities. English/Spanish skills are a bonus.

Qualificações

• 2-3 years of experience in technical customer support.
• Bachelor's degree or currently enrolled from the 3rd semester in Computer Science, Information Systems, or related fields.
• Intermediate knowledge of databases.
• Knowledge of Windows operating systems and networking concepts.
• Strong analytical, communication, and problem-solving skills.
• Excellent customer service abilities and multitasking capacity.
• Ability to prioritize tasks and self-manage.
• Intermediate knowledge of programming logic (ability to interpret code).

Responsabilidades

• Answer users by phone, email, or tickets using company tools.
• Analyze incidents/problems to identify root cause and permanent solution.
• Consult technical documentation and information sources, simulate/test issues in the environment.
• Prepare programming content, didactic material and share knowledge with team members.
• Support or be responsible for managing service levels agreed with customers.

Conhecimentos

Customer support

Analytical skills

Communication

Problem solving

Multitasking

Task prioritization

Code interpretation

Formação académica

Bachelor's degree or pursuing in Computer Science / Information Systems or related fields

Ferramentas

SQL Server

Oracle

Windows OS

Reporting software

Warehouse Advantage

Infios One (WM)

Descrição da oferta de emprego

ob Posting Title: Sustainment Analyst

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Job Description

Vaga de Analista de Sustentação em nossa unidade de negócios de Supply Chain. Oportunidade de suporte para trabalhar com o software Warehouse Advantage, Infios One (WM) e com conjunto de softwares de terceiros, como: Sistema operacional Windows, SQL Server/Oracle, software de relatórios e impressões.

Additional Job Description

Responsabilidades

• Atender usuários por telefone, e-mail ou tickets abertos nas ferramentas usadas pela empresa
• Analisar incidentes/problemas de forma aprofundada, com o objetivo de encontrar a causa raiz e solução definitiva
• Consultar as documentações técnicas e fontes alternativas de informação, simulando/testando problemas no ambiente
• Preparar conteúdo programático, material didático e repassar conhecimento aos demais membros da equipe
• Ser responsável ou apoiar no gerenciamento de níveis de serviços acordado com clientes

Qualificações requeridas

• 3 2 anos de experiência em suporte técnico ao cliente
• Superior Completo ou cursando a partir do 3º semestre em Ciências da Computação, Sistemas de Informação ou áreas afins.
• Conhecimento intermediário em banco de dados
• Conhecimento em sistemas operacionais Windows e conceitos de rede
• Fortes habilidades analíticas, de comunicação e solução de problemas
• Fortes habilidades de atendimento ao cliente e capacidade de multitarefa
• Capacidade de priorizar tarefas e auto gerenciá-las
• Conhecimento intermediário em lógica de programação (Capacidade de interpretação de códigos desenvolvidos)

Diferencial

• Inglês e/ou Espanhol.
• Conhecimento em logística (WMS)
• Experiência com programação de computadores e conhecimento básico de linguagens de programação de computadores
• Experiência com sistemas operacionais e rede de computadores
• Experiência ou conhecimento em soluções de gerenciamento da cadeia de suprimentos
• Experiência com a plataforma Korber One e os aplicativos K.Motion

Why join us

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued - whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [e-mail].

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.