Incentives Coordinator (Remote)

M3USA; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading operational support firm in São Paulo is seeking a dedicated professional to provide accurate support for incentive processes. The ideal candidate will have a Bachelor's degree and experience in operational support, ideally in Finance or Market Research. Key responsibilities include processing payments and coordinating with teams to ensure compliance and data integrity. Remote work is possible, with full-time hours.

Qualificações

• Bachelor's degree or equivalent professional experience required.
• Experience in Operations, Finance, Payments, or Market Research is preferred.
• Experience in data validation or administrative coordination is advantageous.

Responsabilidades

• Provide operational support for incentive processes ensuring compliance.
• Process incentive payments accurately and promptly.
• Coordinate with internal teams and external partners.
• Perform data validation and resolve payment issues.
• Monitor key performance indicators related to payments.

Conhecimentos

Analytical skills

Attention to detail

Written communication

Verbal communication

Organizational skills

Proficiency in Microsoft Excel

Formação académica

Bachelor's degree or equivalent professional experience

Ferramentas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrição da oferta de emprego

To provide accurate timely and compliant operational support for incentive processes involving members and research participants ensuring full alignment with M3 standards policies and applicable local regulations. The role requires close coordination with internal teams and external partners systematic validation of data across multiple systems and efficient post-payment support to maintain data integrity and deliver a positive respondent experience.

Key Responsibilities

Incentives Processing and Operations

• Comply with company standards training procedures and guidelines across all incentive operations.
• Process standard and non-standard incentive payments accurately and promptly in accordance with approved procedures.
• Prepare payment orders in line with vendor and payment partner requirements.
• Maintain organised and secure server folders consistent with M3 data protection and sharing policies.
• Coordinate with Client Service Teams on non-standard incentive arrangements and exceptions.
• Audit incentive projects to verify the accuracy of cost allocation and ensure timely disbursement.
• Maintain and update systems and trackers to reflect current payment status for internal and external stakeholders.
• Validate information and coordinate with support teams and respondents to resolve failed or on-hold payments.
• Execute system corrections in the MR System and M3 Wallet following authorised procedures.
• Review and resolve on-hold transactions to reduce payment failures.
• Support other teams (Finance CST Operations Support) as required within the defined scope.
• Perform periodic internal control checks and maintain clear audit trails to ensure compliance.
• Monitor key performance indicators (e.g. payment turnaround times error rates) to drive continuous improvement.
• Identify process inefficiencies and collaborate with operations and finance teams to implement improvements.
• Prepare periodic management and performance reports as required.
• Maintain awareness of fraud prevention and risk-mitigation measures related to incentive payments.
• Serve as a point of contact for training or guidance on incentive processes.
• Develop proficiency in relevant payment systems vendor portals reconciliation tools and data-management software (e.g. advanced Excel functions such as pivot tables and lookups).
• Undertake additional ad-hoc tasks within the scope of the role.

Incentive Support Queries

• Monitor the Incentives inbox to meet the 24-hour response and resolution SLA.
• Manage and resolve internal and external incentive-related queries in a professional and timely manner.
• Prepare and issue incentive statements to respondents for tax or reporting purposes.
• Coordinate communications and follow-ups across departments to ensure complete issue resolution.
• Provide regular updates to Panel Support and Client Service Teams on payment-related matters.

Qualifications

Education

Bachelors degree or equivalent professional experience required.

Experience

Experience in Operations Finance Payments or Market Research is preferred but not essential.

Experience in data validation or administrative coordination is advantageous.

Skills and Competencies

• Strong analytical and numerical accuracy with high attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to collaborate effectively with Coordinators and cross-functional teams.
• Skilled in managing multiple systems and priorities under tight deadlines.
• Strong organisational and problem-solving abilities.
• Proficiency in Microsoft Excel Word and Outlook.

Please submit your CV in English

Additional Information

• Working hours: EU time zone with some flexibility
• Remote Work: Yes
• Employment Type: Full-time
• Key Skills: Corporate Risk Management, Electronics, Infection Control, Bakery, ELV, Accident Investigation
• Experience: years
• Vacancy: 1