Import Analyst

Ocean Network Express Latin America; Araçatuba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global logistics company seeks an Import Analyst in São Paulo, Brazil. The role focuses on customer attendance, building solid relationships with a portfolio, and ensuring accurate case management. Responsibilities include analyzing customers' requests, collaborating with teams, and providing innovative solutions. A degree in administration or foreign trade is required, along with strong analytical skills and advanced English proficiency. Candidates with previous import experience will be preferred.

Qualificações

• Degree in administration, foreign trade or related areas required.
• Advanced English is essential for communication with customers.
• Strong analytical and problem-solving skills needed.

Responsabilidades

• Be the focal point for customer attendance, supporting all customer’s requests.
• Build solid relationships with your customer portfolio.
• Collaborate with the team to propose changes and best practices.

Conhecimentos

Microsoft Excel skills

Strong analytical and problem-solving skills

Advanced English

Previous experience with Import

Formação académica

Degree in administration, foreign trade or related areas

Descrição da oferta de emprego

Shape your future as a magentian!

Position:

Import Analyst

Main responsibilities and assignments:

• Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct department
• Build solid relationship with your customers portfolio to provide best solution on their case management
• Work as a team to collaborate with the general demand, proposing changes & best practices among others
• Be part of the innovation of the company, contributing with insights and ideas on how we can have better performance
• Ensure fast return to cases by analyzing manuals and SOPs to ensure correct handling of customer's requests
• To be available at dialpad during working hours
• Follow strictly SOP’s to guarantee correct treatment of customer request in time
• Entry point between customer, terminals, agents, offshore and origin offices to ensure requests are correctly handled
• Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external)
• Docusign handle and control of LOI's received
• Customer orientation on e-commerce tools

Degree and specific knowledge:

• Degree in administration, foreign trade or related areas
• Advanced English (desirable) - essential for seamless communication with customers and origin ports
• Microsoft Excel skills
• Strong analytical and problem-solving skills
• Previous experience with Import

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.