Implementation Analyst Em Maracanaú (ce)

The Methodical Group; Brasil; Presencial; BRL 89 280 - 111 600; Tempo integral

Resumo da oferta

The Methodical Group está em busca de um Implementação Analyst para sua equipe de Serviços Profissionais. A função envolve liderar a implementação de uma plataforma SaaS em clientes do governo municipal, engajando com os clientes e gerenciando diversos projetos simultaneamente. O candidato ideal deve ter pelo menos 2 anos de experiência em Serviços Profissionais, um bacharelado e forte entendimento de princípios de gerenciamento de dados. Oferece posição totalmente remota e um salário entre R$8,000 e R$10,000.

Qualificações

• Mínimo de 2 anos de experiência em Serviços Profissionais ou Implementação de produtos SaaS.
• Compreensão sólida de plataformas SaaS e ambientes em nuvem.
• Experiência direta com clientes e gerenciamento de vários projetos de implementação simultaneamente.

Responsabilidades

• Liderar o ciclo de vida completo da implementação para novos clientes.
• Conduzir sessões de descoberta para coletar requisitos de negócios.
• Customizar a plataforma SaaS com base em casos de uso específicos dos clientes.

Conhecimentos

Conhecimento de plataformas SaaS

Gerenciamento de dados

Comunicação eficaz

Resolução de problemas

Gestão de projetos

Relacionamento com clientes

Formação académica

Bacharelado ou experiência prática equivalente

Ferramentas

Wrike

Salesforce

Jira

Descrição da oferta de emprego

Cargo:

Implementation analyst em maracanaú (CE) – maracanaú

Requisitos:

• Job Title: Implementation Analyst
• English Resume Only
• Location: Brazil
• Type: Full-Time Contract
• Setup: Fully Remote
• Level: Mid-Level
• Industry: Software SAAS Company
• Shift: US Hours
• Start Date: can start in 2 weeks after offer
• Equipment: Available upon request
• Rate: R$8,000 - R$10,000

About the Opportunity:

Our client is seeking an Implementation Analyst to support their Professional Services team, leading end-to-end deployments of a SaaS platform across municipal government clients. This role combines project leadership, client engagement, and product expertise—guiding customers through configuration, setup, data migration, and training to ensure successful system adoption.

Responsibilities:

• Lead the full implementation lifecycle for new customers, from kickoff through go-live, managing multiple concurrent implementations for small-to-mid-sized municipal clients.
• Conduct discovery sessions to gather business requirements, workflows, and success metrics, translating them into system configurations.
• Configure and customize the SaaS platform based on client-specific use cases while maintaining best practices and scalability.
• Coordinate with Data Engineers on data imports and integrations, performing QA testing to validate functionality and data integrity prior to go-live.
• Deliver customer training sessions to ensure user adoption and proficiency across departments.
• Monitor project timelines, proactively managing scope, risks, dependencies, and overall project health.
• Document configurations, implementation decisions, and knowledge base materials to support consistency and scalability.
• Collaborate with Product, Support, and Customer Success teams to ensure smooth transition and ongoing client success post-launch.
• Identify opportunities for process improvement and recommend best practices to optimize future implementations.

Qualifications:

• At least 2 years of Professional Services or Implementation experience supporting Enterprise SaaS products.
• Bachelor’s degree or equivalent practical experience.
• Strong understanding of SaaS platforms, cloud environments, and data management principles.
• Working knowledge of data concepts such as file formats, field mapping, and data validation, with the ability to coordinate effectively with technical teams.
• Experience using tools such as Wrike, Hub Spot, Salesforce, Jira, or similar implementation and project tracking platforms.
• Proven experience working directly with clients and managing multiple implementation projects simultaneously.
• Ability to manage client relationships professionally, set expectations, and communicate effectively throughout the project lifecycle.
• Strong ability to translate technical concepts into clear, business-friendly language.
• Excellent problem-solving, analytical, communication, organizational, and time-management skills.
• Ability to quickly learn new technologies, tools, and business domains.

Salário:

A Combinar

Benefícios:

Não informado