IA Operations Executive (Jr/Semi Sr)

Getdarwin; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology-focused company in São Paulo is seeking an Onboarding Executive to enhance client relationships and ensure successful AI implementations. The ideal candidate has experience in Customer Experience and strong communication skills. You'll lead client onboarding, configure AI assistants, and collaborate across departments, all while employing a client-first attitude. This role offers the opportunity for hybrid work and additional benefits like language classes and paid time off.

Serviços

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Qualificações

• Proven experience in Customer Experience, Onboarding, or Technical Support roles.
• Ability to analyze client needs and translate them into technical configurations.
• Experience creating and managing JSONs, and understanding of structured logic flows.
• Strong organizational skills to manage multiple onboarding projects.
• Excellent verbal and written communication skills with a proactive, client-first attitude.

Responsabilidades

• Carry out the onboarding process of new client accounts.
• Conduct kick-off meetings with clients to align expectations.
• Build and configure AI assistants based on client needs.
• Collaborate with Sales and Support teams for seamless client experience.
• Monitor and manage onboarding timelines for successful launches.
• Provide initial training and resources to help clients.
• Maintain communication with clients through WhatsApp.

Conhecimentos

Customer Experience

Technical Support

Communication Skills

Organizational Skills

Team Collaboration

Ferramentas

Zapier

JSON management

Descrição da oferta de emprego

We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will

• Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch.
• Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
• Build and configure AI assistants using internal tools, based on client needs and business logic.
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
• Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
• Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
• Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
• Provide initial training and resources to help clients test and understand their AI agent.

• Proven experience in Customer Experience, Onboarding, or Technical Support roles.
• Ability to analyze client needs and translate them into technical configurations.
• Experience creating and managing JSONs, and understanding of structured logic flows.
• Familiarity with automation tools like Zapier is a plus.
• Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
• Team player who can collaborate across departments and adapt to dynamic environments.
• A strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills, with a proactive, client-first attitude.

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
• Paid Time Off: 25 days/year of paid vacations and holidays.
• Soft Hybrid Work: We meet 3 days/month in our co-working offices; the rest of the time you can work remotely from anywhere.