IA Operations Executive (Full Time)

Getdarwin; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company in São Paulo is seeking an Operations team member. The role involves onboarding new accounts, following up with clients on use cases, and providing technical support related to AI tools. Ideal candidates will have experience in customer support, data analysis, and a passion for innovation. This position offers a flexible work model with remote options and access to language classes.

Serviços

Access to language classes (English, Portuguese, Spanish)

Complimentary OpenAI premium license

25 days/year of paid time off

Soft hybrid work model

Qualificações

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data for customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Ability to work in a team and adapt to changing environments.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills.

Responsabilidades

• Carry out the onboarding of new accounts received by the team.
• Follow up with clients to explore new use cases and assist with growth.
• Provide technical support to clients on the AI built.

Conhecimentos

Customer Experience roles

Data analysis

JSON management

Process automation with Zapier

Team collaboration

Verbal and written communication

Descrição da oferta de emprego

We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills, and, techniques to build artificial intelligence assistants for our clients.

In this role you will:

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
• Provide technical support to clients on the AI built.

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Ability to work in a team and adapt to dynamic and changing environments.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills.

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!