Husbandry Team Leader

Wilhelmsen group; Santos; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global logistics company in Santos, Brazil, is seeking a professional to coordinate port calls and manage the service performance of a dedicated team. The ideal candidate will ensure compliance with operational standards, communicate effectively with customers, and advocate for process improvements. This role offers an opportunity to contribute to both local and global challenges while being a part of a dynamic team.

Responsabilidades

• Coordinate with SASA Account sales for port call service performance.
• Manage and develop the team, providing feedback and support.
• Ensure resource set-up and compliance with procedures.
• Monitor port calls and respond to follow-up inquiries.
• Ensure communication with customers is proactive and timely.

Descrição da oferta de emprego

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

• Coordination with SASA Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.
• Manage and develop the team, including evaluating the performance of the team, provide feedback, directions, support, and coaching on a regular basis.
• Ensure optimal resource set-up and competence, and work with the team on process compliance and continuous improvement.
• Coordinate port calls for assigned customer accounts effectively, including proper monitoring of the vessel and attendance to any follow-up enquiries.
• Ensure the Husbandry Centre complies with Husbandry Agency Standard Operating Procedures & Supplier Governance standard, including correct use of the operating systems (WASP, SMS, and any other approved Husbandry application whenever applicable).
• For global port calls, monitor the execution of the port call and work closely with Operations to ensure that we meet customers’ expectations.
• Ensure communication with customers is proactive, efficient and timely.
• Suggest process improvements based on efficiency, productivity, or cost effectiveness gains.
• To gather information required to help resolve and close Final DA Settlement disputes.
• To follow up complaints/non-compliances through Improvement Potential system.
• Attend business review meetings with customers as required and interact with the relevant KAMs.