Human Resources Operations Specialist

Caterpillar; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A global leader in heavy machinery manufacturing seeks a Human Resources professional based in São Paulo, Brazil. This role involves providing customer support related to HR processes, contributing to operational excellence, and maintaining HR metrics. Candidates must hold a Bachelor's degree and possess Pre-Advanced English proficiency. Experience in HR processes such as payroll and onboarding is preferred. Join an inclusive team dedicated to personal and professional growth and benefit from a comprehensive compensation package including medical and dental plans.

Serviços

Medical plan

Dental plan

Medicines reimbursement

Psychological Support Program

Private pension plan

Profit share

Transportation

Life insurance

Qualificações

• Knowledge of customer service concepts and techniques.
• Ability to meet or exceed customer needs and expectations.
• Knowledge of the decision-making process and associated tools.
• Ability to adhere to legal requirements in employee relations.
• Knowledge of human resource functions.

Responsabilidades

• Provide customer support resolving HR-related requests.
• Contribute to operational excellence in HR processes.
• Execute employee-facing processes with accuracy.
• Support continuous improvement opportunities.
• Maintain HR Operations knowledge database.

Conhecimentos

Customer service concepts

Decision-making

Employee relations

HR policies and procedures

HR consulting approaches

Formação académica

Bachelor's degree

Ferramentas

Office 365

Workday ATS

Descrição da oferta de emprego

Career Area : Human Resources

Job Description :

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important

• Dont forget to include a resumé in English in your profile in Workday.
• Please frequently check the email associated with your application including the junk / spam as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Summary

Provides customer support resolving customer requests and consultation on enquiries related to HR administrative processes and procedures.

What you will do

• Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance payroll absence management time tracking benefits administration and employee data management.
• Provides an excellent service experience when executing employee-facing processes.
• Develops expertise across HR operational process areas and supports the identification assessment and implementation of continuous improvement opportunities.
• Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.

What you will have

Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Employee Relations : Knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations.

HR : Policies Standards and Procedures : Knowledge of human resource function; ability to uphold the organizations and industrys standards procedures and policies regarding human resources management.

Human Resources Consulting : Knowledge of HR approaches tools and techniques; ability to inform guide and advise managers in HR-related initiatives.

Basic requirements

• Bachelors degree
• Pre-Advanced English

Top candidates will also have

• Prior HR experience 1-2 years
• Experience in staffing onboarding payroll & benefits
• Office 365
• Experience with Workday ATS platform

Additional Information

• Up to 10% travel is required.

Note : This position requires the candidate to work on-site five days a week.

Benefits

• Medical plan
• Dental plan
• Medicines reimbursement
• Wellhub
• Psychological Legal Social and Finance Support Program
• Private pension plan
• Profit share
• Christmas basket
• Transportation
• Life and personal insurance

Employee Resources Group

Young Professional Women in Networking, LAMBDA (LGBTQIA), Latin Group and Active in Sport

Other

Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and / or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link :

#LI

Posting Dates

novembro 11 2025 - novembro 17 2025

Equal Opportunity Employer

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply Join our Talent Community.

Requirements

Required Experience : IC

Key Skills: Invoicing, Facilities Management, HVAC, AIX, Air Pressure Handling, AX

Employment Type

Full-Time

Experience

years

Vacancy

1