Helpdesk Coordinator

Howard University; Brasil; Presencial; BRL 344.000 - 398.000; Tempo integral

Resumo da oferta

A prestigious educational institution in Brazil is seeking a System Administrator/Helpdesk Coordinator. This role involves planning and implementation of Faculty Success and providing training and support to faculty across schools and colleges. The ideal candidate will supervise helpdesk staff and ensure data quality. A competitive salary range of $65,000-$75,000 is offered, along with various benefits to promote well-being and professional growth.

Serviços

Comprehensive medical, dental, and vision insurance

PTO, paid holidays, flexible work arrangements

Ongoing training and tuition reimbursement

Wellness programs and commuter benefits

Qualificações

• Experience in planning and implementation of systems.
• Providing training and support to faculty.
• Ability to develop data solutions and maintain data quality.

Responsabilidades

• Supervise other helpdesk and training staff.
• Develop data solutions to support unit goals.
• Provide technical advice, problem-solving assistance.

Conhecimentos

Advanced Skills in software applications (MS Word, Excel, PowerPoint)

Descrição da oferta de emprego

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth.

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

Basic Function

The System Administrator/Helpdesk Coordinator for Faculty Success (FS) is responsible for planning and implementation of Faculty Success and providing training and support to faculty across schools and colleges to use Faculty Success for faculty actions throughout the calendar year. This position reports to the Associate Provost for Faculty Affairs.

Supervisory Accountability

The System Administrator/Helpdesk Coordinator is responsible for supervising other helpdesk and training staff.

Nature and Scope

Internal contacts include administrators, faculty, and staff at Howard University. External contacts include faculty candidates.

Principal Accountabilities

Develop data solutions to support unit goals and serve as a point of contact for faculty support. Mine, process, and summarize data for Faculty Affairs and Faculty Development activities and initiatives. Convert data into readily understood insights to lead to informed decisions. Develops and maintains proficiency in relevant software and databases to effectively serve as a resource in each unit for data sourcing. Ensures data quality and integrity. Confer with and advise staff, faculty, and others to provide technical advice, problem-solving assistance, and answers to questions. Refer unfamiliar issues to appropriate department personnel. Perform other related duties as assigned.

Core Competencies

Advanced Skills in software applications (MS Word, Excel, PowerPoint).

Salary

Compliance Salary Range Disclosure

$65,000-$75,000