Help Desk Technician / Service Delivery Professional

Bebeeit; Cotia; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A technology company in Cotia, Brazil, is seeking a Support Specialist to manage Microsoft 365 services, troubleshoot issues, and collaborate with IT teams. The ideal candidate will have a degree in Computer Science, hands-on experience with Microsoft 365, and fluent English. Employee benefits include health and dental plans, on-site gym access, and study support.

Serviços

Health Plan

Dental Care

Group Life Insurance

On-site Restaurant

Meal or Food Voucher

On-site gym

Study Support

Childcare Support

Qualificações

• Hands-on experience with Microsoft 365 services.
• Team-oriented and solution-driven approach.
• Experience with security configurations and email systems.

Responsabilidades

• Manage and customize Microsoft 365 services.
• Troubleshoot issues with internal partners.
• Collaborate with IT teams for efficient solutions.
• Support service delivery projects.

Conhecimentos

Microsoft 365 customization

Troubleshooting

Team collaboration

Fluent English

Basic Azure understanding

Formação académica

Degree or certification in Computer Science or related field

Ferramentas

Microsoft Intune

Microsoft Defender

Microsoft Exchange

Teams Phone

Descrição da oferta de emprego

A Support Specialist plays a vital role in the IT department, ensuring seamless operations across the globe.

Their primary responsibility is to manage and customize Microsoft 365 services, including Intune, Defender, EntraID, Teams Phone, and Exchange.

Key Responsibilities

• Manage and customize Microsoft 365 services (Intune, Defender, EntraID, Teams Phone, Exchange).
• Troubleshoot and resolve issues with direct contact to internal business partners.
• Collaborate with IT teams and external support providers to ensure efficient solutions.
• Support service delivery projects, ensuring smooth transition to regular operations.

Nice to Have

• Hybrid user/group management, client setup via Intune, software packaging.
• Security configuration with Defender.
• Hybrid Exchange & Teams Phone management.
• Basic understanding of Azure deployment and troubleshooting.
• Familiarity with enterprise IP-PBX systems and email signature tools.
• Knowledge of core IT infrastructure: VPN, firewalls, DNS, DHCP, ICMP, etc.

Requirements and Differentials

• Degree or certification in Computer Science or related field, with relevant experience.
• Hands‑on experience with Microsoft 365, especially Intune, Defender, EntraID, Exchange, and Teams Phone.
• Fluent English (mandatory); German or Spanish is a plus.
• Team‑oriented, solution‑driven, and committed to delivering excellent service.

Employee Benefits Include

• Health Plan
• Dental Care
• Group Life Insurance
• On‑site Restaurant
• Meal or Food Voucher
• Easy Access
• Real Recognition
• Healthy Lifestyle – On‑site gym with payroll discount + Wellhub access
• Special Gift Birthday
• Extra Comfort – On days of on‑site work, enjoy free accommodation in our company hotel if you live more than 50km away.
• Study Support
• Childcare Support