Head Of Smb - Remote

Indi Staffing Services; Teletrabalho; BRL 200.000 - 250.000; Tempo integral

Resumo da oferta

A leading staffing agency is seeking a Head of SMB Accounts to manage a $35–40M revenue portfolio, including approximately 100–140 accounts. This role emphasizes driving client retention and developing engagement strategies. Candidates should have over 7 years of experience in Account Management and the tech sector, along with leadership experience. This position offers flexibility in work arrangements and access to cutting-edge tools, allowing professionals to thrive in an innovative environment.

Serviços

Tailored Compensation

Tech-Driven Tools

Generous leave policies

Diversity & Inclusion initiatives

Access to mentorship

Qualificações

• 7+ years of experience in Account Management or Delivery.
• 7+ years in the tech/outsourcing sector.
• Experience managing a team.
• Availability to travel up to 20% of the time.
• Advanced level of English.

Responsabilidades

• Lead and manage a team of Account Managers.
• Own the health and performance of the SMB portfolio.
• Identify accounts with growth potential.
• Design and improve playbooks for account management.
• Act as the primary escalation point for client issues.

Conhecimentos

Account Management

Leadership

Client Retention

Client Satisfaction

English

Descrição da oferta de emprego

At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

Overview of the Role

The Head of SMB Accounts will lead the strategic management of a $35–40M revenue portfolio spanning approximately 100–140 accounts and 300 active team members. This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.

Key Responsibilities

• Leading and managing a team of Account Managers.
• Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.
• Designing, improving, and institutionalizing playbooks and operating models for SMB account management.
• Building a deep understanding of client organizations, technology roadmaps, and long‑term needs to position the company as a strategic partner.
• Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

Requirements

• Account Management: 7+ years of experience in Account Management or Delivery
• Industry Experience: 7+ years in the tech/outsourcing sector
• Leadership: Experience managing a team
• Travel: Availability to travel up to 20% of the time
• Location: US Visa or EU Passport
• Language: Advanced level of English
• Flexibility: Choose where and how you work for enhanced creativity and innovation.
• Tailored Compensation: Personalize your earnings to suit your financial goals.
• Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
• Autonomous Workflow: Take control of your schedule to achieve work-life balance.
• Well‑being: Enjoy generous leave policies for rest and rejuvenation.
• Diversity & Inclusion: Thrive in a diverse and inclusive environment.
• Collaboration: Engage with industry leaders for collective growth.
• Development: Access mentorship and growth opportunities for continuous advancement.

If you are interested in being part of a team composed of the best professionals and working 100% goal‑oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!